Mbali Ndaba

Results-driven professional with expertise in change management, staff training, and operations improvement. Skilled in computer applications, administration, sales, and customer service. Seeking to drive business growth, improve efficiency, and deliver exceptional results in a forward-thinking organization.

Changer agent intern (The Foschini group)

• Coordinate with store managers and staff to drive seamless adoption of new technologies and systems.
• Motivate staff during times of change, providing guidance and support.
• Identify and address challenges and obstacles in the change process, ensuring timely resolutions.
• Troubleshoot system issues, including computers, printers, and scanners.
• Train staff on new projects and simplify learning and information communication for employees and managers, enhancing knowledge retention.
• Assist store managers with administrative tasks ,stock take and conduct seasonal consultant interviews.

Analyse, compile assessment reports accurately. Evaluate assessment results, compile detailed reports and provide timely feedback to individual delegates to enhance their learning experience.Develop FAQs for the change management team.

Cross trained consultant (Truworths)

• Work within a team to meet sales targets and remain sync with latest fashion trends.
• Manage online orders, and streamline customer collection processes to ensure timely and efficient delivery.
• Process cellular sales transactions, ensure compliance with RICA regulations, manage promotions, and handle returns in accordance with company policies.
• Conduct sales and returns, perform jewellery cleaning and maintenance, and manage repair bookings to ensure customer satisfaction.
• Provide sales floor assistance, execute visual merchandising displays, and handle service desk (POS).
• Efficiently handle stock through receiving, transfers, and returns to maintain accurate inventory levels and prevent stock discrepancies.

Advanced diploma in Retail business management