Mbali Kaunda

I have Customer service skills, Analytical Skills, Communications Skills, Problem solving skills, Telephonic Skills, Active listening skills and I'm a Fast Typer
 

Assisting clients telephonically and via live chat with general,
account queries and administration in a Business Services environment by providing service and fulfilling clients needs and the granting of Global One Transact ,Save,Insure,Fraud enquiry though screening incoming fraud alerts against known fraud indicators and other risk factors by using telephonic interviewing techniques, in order to determine risk and granting Credit and achieve targets through credit Vetting clients, Verifying and scrutinizing fraudulent documents, Cash flow and Employment confirmation, Mandate Approval and Concluding credit deal

I’m a Multiskilled Agent at Capitec Bank Direct loans
Department, Currently completing Agile banking NQF level
5,I have NQF level 4 certificate in Core Banking & Financial
services, Computer Certificate, Leadership Certificate and
First Aid & Firefighting Certificate.