About Mathew Barends:
My various strengths enable me to succeed at work. I have a strong work ethic that motivates me to finish projects far before the deadline. I appreciate experiencing the sense of satisfaction that comes from completing a task successfully and on schedule. I am experienced with customer relations. I have been working in customer service related fields for the past 3 years while studying concurrently. I am seeking new opportunities in my field of study, namely Environmental Management so that I can start my career and have a positive impact on the environment. I am natively English speaking and I do speak a second language, namely Afrikaans. Through various work and school experience, I have become proficient in MS Office, I have a great deal of experience with verbal and written English and I am well equip to handle numerical arithmetic and have completed a tertiary institution statistics module. I do have a valid Code B drivers licence and my own transport. I am keen to learn new skills and develop as an individual and within a team to help facilitate my future as an environmental specialist.
Experience
Amazon: Customer Service Associate (2020 - Current)
Responsibilities:
Handling customer queries via phone, chat and email
Escalating surface and systemic issues
Coaching new hires and peers
Training new hires
Quality control of peers and new hires
Absolute Pets: Sales Representative (2019 - 2020)
Responsibilities:
Customer satisfaction
Stock regulation
Creating invoices and receiving stock
Education
Stellenberg High School
Completed NQF Level 4
Graduation year: 2017
University Of South Africa
BA Environmental Management
Graduation year: 2023
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