Quincey Ogle

My career has been consistently defined by
optimising operational efficiency and elevating service standards.As an Assistant Operations
Manager and FNB Manager, I have a proven track record in strategic rostering, workforce
planning, and managing the full operational process, skills directly aligned with the leadership
demands of this role.
Throughout my tenure at various reputable establishments, including Rockefeller Hotel, I have
consistently driven successful outcomes in dynamic hospitality environments. I meticulously
managed purchasing and stock control, including monthly stock takes, ensuring robust
inventory management and significant contributions to budgeting and cost control.
Furthermore, I spearheaded the implementation of comprehensive staff training programmes,
fostering professional development and demonstrably improving service standards across
teams. My ability to orchestrate and coordinate significant events, collaborating closely with
clients from conception to flawless execution, consistently resulted in exceptional, tailored
experiences and superior guest satisfaction.
Beyond the day-to-day operations, my strength lies in cultivating strong client relationships
and inspiring teams to achieve peak performance.At Grand West Casino, I was entrusted with
coordinating large-scale events and served as a crucial client liaison, ensuring seamless
execution and high customer satisfaction through proactive communication and strategic
problem-solving. This experience has honed my leadership, organizational, and operational
management skills, all vital for directing diverse teams and ensuring strict adherence to SOPs.
I am committed to fostering a culture of excellence, empowering teams, and embracing
opportunities for personal growth.
I am confident that my extensive background in end-to-end operational management, coupled
with my unwavering dedication to service excellence and team development, makes me an
ideal candidate to lead your company to success. 

 Thank you for your time and consideration.

I have 11 years experience in the hospitality industry. 4years of that 11years I was working in the USA

I studied hotel operations