Mark Meintjes
Technology / Internet
About Mark Meintjes:
Customer Technical Support Operations Specialist with several years of experience in IT support, service delivery, and technical operations. Proven track record in managing customer support cases, troubleshooting IT systems, and ensuring seamless operations across on-premise / remote and cloud environments. Skilled in problem-solving, customer communication, and driving service.
Experience
Core Competencies
- Customer Technical Support (L1 [80%] & L2 [20%])
- Ticketing & Case Management Systems - (ClickUp, SPLYNX, Respond.IO, ZOHO CRM, Zabbix Service Monitoring)
- Microsoft 365 & Azure Administration
- ISP & Hosting Services (DNS, FTP, SMTP, POP3/IMAP, HTTP/S)
- LAN/WAN Design, Implementation & Support
- Virtualization & Cloud Server Management (Azure, VMware, CAAS/SAAS)
- VOIP Systems (Asterisk, SIP, Yealink, Grandstream)
- Wi-Fi Planning & Deployment (Ubiquiti Certified)
- ITIL-aligned Service Delivery & Incident Management
- Hardware & Software Support (PCs, Laptops, Servers, Printers, VOIP & CCTV)
- Network Cabling and Wi-Fi installations
Education
MCSE, Ubiquiti UNIFI Certified
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