Mariam Yunus

a customer service leader and internal communications expert, I've developed a unique blend of skills that make me an effective leader. My experience leading teams and driving engagement initiatives has taught me how to adapt to diverse leadership styles, provide constructive feedback, and foster a supportive environment. I'm excited to leverage my expertise to help others achieve their full potential. With a passion for language learning and a patient, structured approach, I'm confident in my ability to make a positive impact within your company. I look forward to connecting and growing with you. 

As a  leader in customer service and communications, I've managed teams, developed training programs, and improved productivity. My experience spans:

- Customer Service Team Leader: Managed employee behavior, conducted coaching sessions, and handled complaints effectively.
- Communications and Engagement Officer: Oversaw internal communications, managed relationships with stakeholders, and created content marketing efforts.
- Customer Service/Sales Manager: Provided coaching, generated reports, and optimized scheduling.
- Customer Service Specialist: Managed billing processes, handled customer complaints, and analyzed data to forecast workload.

I've consistently demonstrated my ability to lead, train, and improve performance in fast-paced environments

I've enhanced my skills by completing a Customer Service Leadership upskill program, equipping me with advanced strategies to motivate and guide high-performing teams. Additionally, I've refined my communication skills through an Effective Business Writing course, enabling me to craft clear, concise, and compelling content. With my expertise and newfound knowledge, I'm excited to leverage my skills to drive customer satisfaction, employee engagement, and business growth. Let's connect and explore opportunities to elevate customer experience together