Maria Baytopp

I am eager to apply for the position at your company. I bring exceptional customer service skills and financial industry knowledge to the table. My experience in a high-pressure, customer-focused environment has honed my problem-solving abilities.

• Provide information, insight, and recommendations to help clients & brokers reach their goals and solve problems. 
• Retain client’s and all maintenance on their personal information on financial products. 
• Complete and submit new business applications for life policies and investments for brokerage. 
• Manage the entire process of new business between client and broker and client and agencies.
• Handled escalated customer issues on behalf of the sales team to recapture customer loyalty and maintain the sale.
• Increased revenue by developing customer relationships, leading to substantial sales growth.
• Delegated work and assignments, giving clear direction and verifying execution.
• Resolved customer complaints and made sure customers received needed services from the company.
• Monitored processes and recommended methods for improvement.

Busy with a course for admin with Old Mutual and a course with Veritas