Malebo Shika

06/2021 – 31/05/2023 (contract ended)

Desktop Technician, Office of the chief justice

Responsibilities:

• Helpdesk support role with demonstrated proficiency in troubleshooting
• Install and maintain Transversal systems  (BAS, LOGIS, PERSAL)
• Knowledge in administering and maintaining back up software/ Perform backups on information and anti-virus support
• Co-ordinate and implement security measures
• Maintain and support of ICT security e.g. antivirus 
• Assisting with labeling and naming switches, routers and servers on the monitoring tool.(Dude Application)
• Assist the IT team with the installation, configuration and deployment of new equipment
• Setting up desktop, printers and data projectors
• Detect and repair faults on LAN/WAN, PC’s, peripherals, network points and software.
• Monitor wide and local area networks
• Responsible for providing the first line support for hardware such as: Laptops, Desktops, Smart phones, and Printers, and providing software support for products such as; Microsoft Windows Operating Systems, Microsoft Office, and other proprietary software
• Provide support in the procurement and disposal of IT assets
• Desktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within the call logging system
• Familiar with wiring/cabling standards
• Knowledge of networking topologies and network wiring systems
• Networking (Patching, Testing & Support)
• Ordering of computer supplies and keeping of inventory
• Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues
• Knowledge on Active Directory
• Receive requests to create virtual boardroom and create meeting ID for users.
• Responsible for assisting on projects for other groups, such as Facilities and Network