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Alexandra
Malebo Shika

Malebo Shika

Service desk analyst

Administrative

Alexandra, City of Johannesburg Metropolitan Municipality

Social

About Malebo Shika:

Profile 
  • Graduated with National Diploma Information Technology
  • Results-Driven ICT
  • Strong written and verbal Communication and ability to build a good working relatiotionship with colleagues & suppliers. 
  • High personal integrity, and able to relate to and create trust in all
  • Passionate about ICT Service
  • Highly articulate, confident and able to motivate and communicate to achieve results Dependable and reliable in supporting and enabling team effort to produce genuine project
  • Ability and skill to compile presentation of facility OCJ information.

 

Experience

06/2021 – 31/05/2023 (contract ended)

Desktop Technician, Office of the chief justice

Responsibilities:

  • Helpdesk support role with demonstrated proficiency in troubleshooting
  • Install and maintain Transversal systems  (BAS, LOGIS, PERSAL)
  • Knowledge in administering and maintaining back up software/ Perform backups on information and anti-virus support
  • Co-ordinate and implement security measures
  • Maintain and support of ICT security e.g. antivirus 
  • Assisting with labeling and naming switches, routers and servers on the monitoring tool.(Dude Application)
  • Assist the IT team with the installation, configuration and deployment of new equipment
  • Setting up desktop, printers and data projectors
  • Detect and repair faults on LAN/WAN, PC’s, peripherals, network points and software.
  • Monitor wide and local area networks
  • Responsible for providing the first line support for hardware such as: Laptops, Desktops, Smart phones, and Printers, and providing software support for products such as; Microsoft Windows Operating Systems, Microsoft Office, and other proprietary software
  • Provide support in the procurement and disposal of IT assets
  • Desktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within the call logging system
  • Familiar with wiring/cabling standards
  • Knowledge of networking topologies and network wiring systems
  • Networking (Patching, Testing & Support)
  • Ordering of computer supplies and keeping of inventory
  • Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues
  • Knowledge on Active Directory
  • Receive requests to create virtual boardroom and create meeting ID for users.
  • Responsible for assisting on projects for other groups, such as Facilities and Network

 

Education

EDUCATION

 

 2008 - 2013

National Diploma, Vaal University of Technology

Current Studies

Advanced Diploma IT, UNISA

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