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Protea South
Luyolo Sono

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About Luyolo Sono:

Attentive IT Support Technician with three years of experience effectively troubleshooting and managing computer systems. With an ability to clearly communicate complex technology concepts and providing technical support to end-users in a fast paced environment. Proficient in troubleshooting hardware and software related issues, including operating system, applications and peripherals. Adapt at prioritizing and managing multiple tasks while maintaining timely resolution and client satisfaction.  

Experience

IT Service Desk Technician at Deloitte

  • Performing software refresh on computer workstations. 
  • Installing and configuring standard hardware and software. 
  • Logging, tracking and closing tickets. 
  • Provide ad-hoc support and troubleshooting. 
  • Check, unpack and prepare and upgrade end of life hardware.

Duration: 5 Months

 

IT Support Technician

 

Education

Sci-Bono ICT Academy

Qualification: Cisco CCNA and Cisco CyberOps Associate 

Duration: 2019-2021

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