Lungile Mabumbulu

Tenacious, persistent, and strategic individual with five years of managing a store in the telecoms industry

Assistant Store Manager | Vodacom Shop Woodmead Retail Park | 1 November 2017 – 31 May 2022
● Planned, directed and supervised the day to day operations of the store
● Managed the sales team in ensuring that network sales targets were met and exceeded consistently.
● Managed the sales team of 12 people, to ensure maximum profitability of the store
● Ensured that optimal stock levels are kept in the store
● Managed the loss prevention through adequate security and monitoring strategies
● Implemented human resources duties including hiring, training, scheduling and setting sales targets
● Administered accounting functions, meeting daily, weekly, monthly, quarterly and annual sales targets
● Managed the store budget and ensured that expenses were kept to a minimum
● Controlled the inventory to ensure that sufficient stock was maintained
● Managed daily, weekly and monthly stock takes
● Communicated with vendors to ensure adequate inventory replenishment
● Ensured that staff provided exceptional customer service
● Ensured that customer needs were met and complaints were resolved quickly and efficiently
● Drove marketing and promotional programs to ensure profitability
● Provided front-line support to the Sales Team which enabled the team to utilize the after sales skills to upsell and cross sell to potential customers
● Provided leadership to staff by ensuring that they adequately trained to manage their workload along with the latest products and services

National Senior Certificate | Sunward Park High School | 2006
Leadership & Management Diploma | Shaw Academy | in-progress