Lucrecia Joseph

I am an experienced and accomplished administrator with solid administrative skills, looking to provide excellent service for an organization that will allow me to advance my career. I have a strong desire to learn new skills and apply them to any organization where I can add value and make a tangible difference.
I have a strong ability to communicate effectively to both external and internal clients / stakeholders and I have an equally strong customer centric drive to make each of these interactions pleasant whilst resolving client’s/ stakeholders' queries and concerns end to end.
I am very passionate about what I do, and I take initiative by having a “can do” attitude and taking responsibility for my decisions and actions thus making a positive difference by adding value and embracing diversity.
I am a trustworthy, self-motivated and well-grounded individual who has proven to deliver consistent -high performance work -being focused on productivity and quality outcomes. Through the time management skills, I’ve acquired I am able to plan effectively to ensure that I consistently execute my objectives and goals. I have a passion for quality and process.
I believe that given the opportunity, I in turn can continue to add value whilst building my career.

JD group financial services (A division of RCS) Debt Collection, Call Centre Agent,01 February 2015 to 31 May 2015- I was responsible for communicating with clients and providing them with financial information regarding their accounts. I was responsible for making arrangements with clients for payments on accounts in arrears. 

MTN, Warehousing Receiving (Contract),01 September 2015 to 31 December 2015 - I was responsible for capturing product serial numbers to the company system, packaging and delivering goods to branches. This was a night shift position. 

Samsung/Hirsch’s, Administrative Assistant (Seeking Better Employment),07 July 2016 to 07 October 2016- I was responsible for the cashier desk, receipting correct payments for products sold, providing recons at the end of the day of total sales and tallying up the cashier, i was also responsible for daily deposits of money made for the day.

Medscheme Holdings PTY LTD (A member of the AfroCentric Group) INSETA Learnership NQF 4 Business Admin, Certification / Project Management Office, Office Administrator,02 February 2019 to 31 January 2020 - I was responsible for studying 3 days a week and 2 days a week i was in the project management office gaining field experience, I was responsible for submitting my POE on time with completed assessments. while in the office I was responsible for the following administrative duties: 

Key responsibilities: Log, update and monitor ResQ calls which is office
related for the PMO.
o Log, update, monitor and SigniFlow for the PMO.
o Log, maintain, monitor and order office stationery and
ad hock IT / Office assets.
o Provide administrative support for both the PMO Team
meeting, the Project Manager Forum and PA Forum
meetings by preparing and distributing the meeting
agenda, minutes and action items, as well as following
up on action items.
o Maintain, monitor and approve the digital meeting
recorder bookings.
o Provide administrative support to Management and the
PMO as and when required e.g. capturing of audit
findings, cleaning up of the PMO SPP site, proof
reading project documentation and drafting project
related documents.
o Daily refresh of PMO Portfolio reports.
o Processing of PMO Invoices and tracking of Purchase
Orders (PO).
o Stand in for PA’s to assist PM’s on project meetings and
with Project documentation as and when needed.
o Manage the Project Management SPP site, including
PA and PM workspace.
Implementation of improved procedures
o Establishment of the PMO Effective Management of
Office Supplies, IT and Office Assets SOP
o Research on the difference between the Project
Administrator and Project Coordinator roles and
responsibilities which contributed to the Business Case
and adoption of the updated PA Catalogue of Services
and SLA document
o Improved process for the PMO Digital Meeting
Recorders
Initiatives actively involved in
o Marketing and Communications
o Social Committee
o Rewards&Recognition Review Committee 

Afrocentric Health Ltd Administrator: Benefits/Payroll: Human Capital,02 February 2020 – 30 June 2022- I was responsible for the below: 

Key Responsibilities
o Assist the payroll and benefits team with all
administrative functions
o Support other assigned functions
o Liaising with pension funds with regards to employee
queries.
o Keep up to date with the latest HR trends and best
practices
o Manage the payroll mailbox and forward queries to the
relevant parties as required with the utmost
confidentiality.
o Assist with queries and collating information for
responses to the relevant stakeholders/clients or
employees.
o Assist with creating documents such as COE’s and
forwarding to the relevant employees.
o Assisting employees with change of banking details,
retrieving IRP5 forms as and when requested.
o Assist business partners with queries.
o General administration (filing, printing documents,
completing documents or forms, data capturing)
o Provide pay slip details to the relevant employees or
stakeholders.
o Assist on human capital related projects.
o Process the finalized payroll and benefits data to make
payments accurately and timeously
o Meet delivery objectives through working with other
team members within and linked to the department /
project
o Resolve operational performance variations and
problems and escalate unresolved issues to higher
levels. 

Afrocentric Health Ltd, Administrator: Rewards and Benefits; Employee Wellness: Human Capital
01 July 2023 to date: 

Key responsibilities:

Assist with the administration of wellness programmes
and activities designed to improve employee health and
wellbeing.
o Recommend changes or additions to programmes that
reflect the changing needs of employees.
o Create employee communication to be distributed to the
staff across the Group.
o Logging of calls for communication release.
o Report and assist Employee Wellness and Benefits
Manager with ad hoc administrative tasks.
o Provide administrative support to the Employee
Wellness coordinators.
o Diary Management.
o Policy formatting and assisting with maintaining and
updating accordingly.
o Meeting management, ensure that minutes are typed
and submitted to the wellness coordinators within the
specified TAT.
o Preparation of meeting packs for managers and meeting
attendees.
o Ensuring that meeting rooms are booked, and
beverages are provided for clients.
o Follow procedures and cooperate with peers and
leaders for the best possible service delivery.
o Contribute to cost savings within the department to
assist with financial goals and targets.
o Meet delivery objectives through working with other
team members within and linked to the department /
project.
o Resolve operational performance variations and
problems and escalate unresolved issues to higher
levels.
o Provide timely Human Resources administrative support
at the required quality in all allocated areas of
responsibility.
o Participate and deliver on required deliverables in
allocated ad hoc Human Resources projects/initiatives.
o Keep up to date with operational changes implemented
in response to important external influences.
o Perform according to defined operational best practice
and identify and implement opportunities for continuous
delivery improvement.
o Disability Administration Management:
▪ Disability application packs to be sent to BP when a
case presents itself.
▪ Audit disability pack received from BP.
▪ Source medicals for disability packs (supporting
documents).
▪ Disability mailbox management.
▪ Disability SPP site Management.
▪ File disability packs- provide completed packs to
electronic filer.
 

I have successfully completed the NQF Level 4 Business Administration Course through the AfroCentric Group Leanership programme. 

I have also obtained my matric in 2013.