Louiza Smit

• Over 20 years of experience in office administration and sekretarial work
• Hold an Honours Diploma in Business Administration Management and a National Certificate in Medical Secretarial
• Proficient in Microsoft Office and bookkeeping programs, and possess strong computer skills
• Experience supervising colleagues to ensure adherence to standard working procedures
• Expertise in asset management, cost management, and inventory control
• Have a proven record of accurate and detail-oriented work habits
• Have a positive attitude and passionate about helping people
• Dedicated to serving colleagues and clients with integrity
• Exceptional communication and interpersonal skills
• Do not smoke or consume alcohol
• Hold a valid driver's license

Office Management & Administration:

Manage the reception area, exchange relevant information, and direct patients/clients to the appropriate departments.

Answer and direct incoming phone calls, as well as initiate outgoing calls, letters, or emails.

Schedule appointments for clients/patients.

Manage administrative and support functions (e.g., switchboard, scanning, payments, filing, client services, insurance, data entry) to ensure smooth operation in accordance with standard operating procedures and company policy.

Contribute to developing the annual operational budget, monitor and control expenses against it to maximize the organization's profitability.

Oversee safe housekeeping procedures to ensure a safe, clean, and tidy work environment in compliance with procedure and legislation.

Attend and participate in regular management meetings.

Monitor operational procedures to ensure correct implementation, take corrective actions as required, and train staff accordingly.

Review and implement changes to standard operating procedures for consistent high quality, cost-effective, and safe service.

Liaise with clients and colleagues to resolve service-related issues, maintain a positive image of the organization, and promote its services.

Plan and manage staff activities for optimal resource utilization.

Train and develop staff to acquire required skills and meet performance objectives.

Oversee asset management and procurement of goods for effective resource utilization.

Perform hospital rounds to distribute reports and collect laboratory samples for processing according to standard operating procedures.

Track delivery progress by couriers to ensure timely compliance with standard operating procedures.

Follow up on outstanding documentation.

Compile and maintain a computer database of inventory, financial information, and client information.

Prepare documentation and reports for management.

Coordinate and organize training sessions for clients.

Ensure up-to-date documentation of internal and external financial audits and inventory control.

Receive laboratory samples, confirm that the information matches the loaded data, and register them on the information system for shipment.

Financial Management and Banking:

Manage financial and banking functions, including deposits, payments, loan applications, collections, credit checks, receiving, cashiering, and data entry.

Process loan applications and establish security documents.

Liaise with lawyers and other banking departments to ensure compliance with regulatory requirements.

Issue, verify, and balance receipts accurately.

Receive cash from clients/patients and ensure banking of funds in accordance with relevant standard operating procedures.

Prepare bank deposit documents and make daily deposits promptly.

Pay creditors and utilities in a timely manner.

Trace missing debtors and contact clients regarding overdue accounts.

Issue letters for overdue accounts and negotiate re-payment plans when necessary.

Transfer accounts to collection agencies and maintain collection records.

Recommend bad debt write-offs based on established criteria.

Track financial data and compliance by creating and maintaining records on assets, liabilities, equity, revenue, and expenses accurately.

Perform daily accounting tasks such as documenting transaction details, monthly financial reporting, general ledger entries, and record payments and adjustments.

Process invoices, receipts, and payments accurately.

Prepare financial statements that are timely and accurate.

Reconcile accounts and prepare reconciliation reports to ensure accuracy.

Manage any loans or debt repayments to ensure timely payment and compliance.

Honours Diploma: Business Administration Management (2002)

(Including complete Microsoft Office Suite)

Trend College, Kelowna, British Columbia, Canada

National Certificate: Medical Secretarial (1984)

Bloemfontein Technikon, South Africa