Lisakhanya Mbuwa
Customer Service / Support
Services offered
A dedicated and motivated individual with a passion for delivering exceptional customer service. Armed with a Certificate in Technical Support, I am eager to leverage my technical skills and innate problem-solving abilities to excel in a customer service role. While my professional experience may be limited, I bring a fresh perspective, a willingness to learn, and a strong commitment to providing unparalleled support to customers. I thrive in dynamic environments, adapt quickly to new challenges, and possess a genuine enthusiasm for ensuring customer satisfaction. I am eager to contribute my technical expertise and customer centric approach to an organization that values diligence, innovation, and a dedication to service excellence
Experience
VOLUNTEERING Parkhill High School August 2018–February 2020 • Enhanced Customer Care initiatives, ensuring a positive and seamless experience. • Optimized stock inventory procedures for improved efficiency. • Managed end-to-end logistics, from receiving deliveries to meticulous stock ordering. • Ensured impeccable hygiene standards, fostering a safe and welcoming environment.
Education
Richfield Graduate Institute of Technology 2021 – 2022 Information Technology - Technical Support NQF Level 4
Experienced and knowledgeable in providing technical support within the field of Information Technology, I possess a comprehensive skill set to troubleshoot, diagnose, and resolve a diverse range of IT-related issues. Proficient in both hardware and software support, I am adept at guiding users through technical challenges, ensuring seamless functionality of systems and applications. My expertise extends to network troubleshooting, system configuration, and the implementation of effective solutions to enhance overall IT performance. With a commitment to customer satisfaction, I excel in delivering prompt and effective support, contributing to the smooth operation of IT environments.
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