Lindokuhle Simelane

I am currently a Trainee in the Commercial Department at Transnet Port Terminals. For the past two years, I have been trained in customer relationship management, operational coordination, reporting, and data analysis within a high-pressure logistics environment. I have had extensive training in effective problem-solving, attention to detail, and managing customer queries efficiently. I also have experience supporting strategic initiatives, developing customer engagement plans, and contributing to volume and revenue forecasting. I have represented the Commercial Department at management meetings reporting on action items for commercial and responding to queries.

I also have one year of sales experience in the house & home furniture industry in Richards Bay, where I developed strong customer service, sales, and communication skills, consistently delivering excellent customer experiences.

Key Accounts YPT – Transnet Port Terminal, Durban

March 2024 – February 2026

• Managed customer communication, ensuring clear understanding of needs and urgency levels.
• Provided administrative, research, and analytical support to enhance decision-making.
• Prepared operational, budget, and performance reports for forecasting and revenue tracking.
• Assisted in developing strategic Port Plans.
• Executed customer engagement strategies using segmentation and mapping.
• Represented customer interests on stakeholder platforms.
• Contributed to marketing initiatives and growth strategies.
• Supported planning and implementation of key commercial projects.

Sales Agent – House & Home, Richards Bay

October 2023 – March 2024

• Delivered exceptional customer service by identifying needs and recommending suitable products.
• Assisted with quotations, financing, and lay-by transactions.
• Maintained store displays and promoted new stock.
• Coordinated deliveries and resolved customer concerns.
• Exceeded monthly sales targets and built strong customer relationships.

Education Background

1. Qualification:   Grade 12 (Matric)

Institution:       Aquadene Secondary School

Year:                 2013

1. Qualification:    Advanced Diploma: Marketing (NQF 7)

              Institution:        Mangosuthu University of Technology

               Year:                 2021

1. Qualification:   Post Graduate Diploma in Marketing and Supply Chain Mgmt.

                           (NQF 8)

Institution:        University of Kwa-Zulu Natal

Year:                  2023