Lindeka Madubela

I love learning and I love facilitating the learning journey of others. I’m a Personable professional offering close to a decade of experience within the Hospitality, Retail and working for nonprofit making organizations. I’ve worked locally, across Africa with Companies and Currently working as a Shift Manager at Starbucks SA. I have friends and colleagues from all walks of life and enjoy engaging with the diverse gifts we’ve been granted in this world. I’ve studied various subjects and always have a book close at hand. I love to create, have fun and to make an impactful contribution to others in my work. My philosophy is “work is love made visible” and that “lazy hands make someone poor, while diligent hands will bring wealth!” I coach, facilitate, speak, select and manage talent and empower others. I am more than happy to undergo any additional training or qualifications as may be required

STARBUCKS- SHIFT MANAGER OCTOBER 2022-PRESENT Being a role model of the store operations standards that define our Starbucks Experience. Leading a team of store partners, improving performance and ensuring the highest levels of customer satisfaction and product quality. being fully aware of the store’s financial performance, identifying store growth opportunities and implementing action plans to achieve sales budgets and increase profitability. Key responsibilities Shift Leadership-Building relationships and delivering legendary customer service by acting with a “Making Every Moment Right” attitude, engaging the customer in conversation, and connecting with them, discovering and responding to customer needs.

UNIVERSITY OF FORT HARE 2020-2022 Honors in Development studies UNIVERSITY OF FORT HARE 2017-2019 Bachelor of social science in communication LINGELIHLE 2016 Matric