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Likesh Parasram

Likesh Parasram

IT Support Manager

Technology / Internet

Durban, eThekwini Metropolitan Municipality

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About Likesh Parasram:

Responsible for Planning, Directing and overseen +- 3000 end users and leading staff of 11 IT Desktop Technicians. Well-versed in numerous programs including Genesis, Windows, O365 package, AD, Kaspersky, VMware. Strong background in troubleshooting and resolving technicial issues within SLA to maintain revenue with an organisation.

Experience

  • Promoted from IT desktop technician to IT desktop manager in 2017.
  • Daily duties include but not limited to managing day-to-day IT operations, planning and executing IT Projects, Monitoring and performing maintenance on all desktops, laptops, printers, physical and virtual servers.
  • Ability to install, configure, maintain and troubleshoot Windows and Apple devices with related applications.
  • Administrated users, groups, permissions, print and remote access, email, back up and restoration of data and software.
  • Oversee employee work schedules and ensure adequate coverage and control.

Education

CompTIA A+ - 2018

CompTIA N+ - 2018

CompTIA Security + - 2019

Cyber Security 2019

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