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lezanne ferreira

lezanne ferreira

Customer care specialist

Customer Service / Support

Randburg, City of Johannesburg Metropolitan Municipality

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About lezanne ferreira:

I am an enthusiastic and professional individual. I am a competent strategist  capable of developing plans and activities. Quick to grasp new ideas, concepts and creative solutions to problems. I demonstrate high levels of motivations required to meet the tightest of deadlines. Please do consider my application.

Experience

• Customer value management
• Customer service, via Inbound, Outbound, and emails
• CEO complaints
• Refund
• Team escalations
• Process alignment.
• Regtrack NaTis request
• Insurance claims
• First call resolution
• Online sales
• Vap sales/retentions and cancellations.
• Online Website assistance
• Refund logging and investigations.
• Pro-actively maintain customer data.
• Comply with governance in terms of legislative and audit requirements.
• Enter all Qualified leads into the sales pipeline and maintain daily.
• Track, control and influence sales and service activities with the specific aim of
increasing sales and service efficiencies.
• Provide accurate and reliable sales and service statistics.

Education

I completed Grade 12 at the National school of Arts

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