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Lesedi Ian Masetla


About Lesedi Ian Masetla:

I seek challenging opportunities where I can fully use my skills for the success of the organization.I am a dedicated, organized and
methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop
new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an
active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop opportunities.


Call Centre Agent (Validating agent )
-Confirm clients details to make they are correct and ensure that the client understandwhat they are signing up for.
-Manage large amounts of inbound calls in a timely manner
-Follow communication “scripts” when handling different topics
-Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
-Build sustainable relationships and engage customers by taking the extra mile
-Keep records of all conversations in our call center database in a comprehensible way
-Frequently attend educational seminars to improve knowledge and performance level
-Meet personal/team qualitative and quantitative targets


Real Promotions
Call centre agent [sales agent ]
-Initiating sales with potential customers over the phone.
-Asking questions to engage customers and keep the conversation going.
-Listening to the customers' needs to generate repeat sales.
-Gathering and documenting customer information, payment methods, purchases, and reactions to products.
-Keeping up to date on all products and informing customers of new products.
-Answering customers' questions on the products.
-Meeting sales quotas.
-Hold discussions and develop rapport with prospects
-Handle sales inquiries
-Manage sales outreach, including sending of quotes and follow-up calls
-Maintain accurate records of all sales activities
-Communicate with managers, supervisors, and other employees


Modubatse secondary School
Grade 12

Higher certificate in supply chain and management

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