Lehlohonolo Dire

▪ Manage digital sales and streaming accounts to improve brand positioning and growth ▪ Work with management to develop and apply digital marketing plans with a focus on driving acquisition and conversion ▪ Type documents such as correspondence, drafts, memos, and emails, and prepared three reports weekly for management. ▪ Contact customer to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events. ▪ Answer product questions with up-to-date knowledge of sales and product promotions. ▪ Assist customers with product (cosmetics) selection, inquiries and order customization requests. ▪ Developing marketing material ▪ Developing prospective client list identifying potential sales territories. ▪ Brand building and development ▪ Executing Customer follow-ups/Feedbacks. ▪ Designing and preparing marketing tools for implemented marketing strategies. ▪ Filling, keeping track of customers’ orders and invoicing. ▪ Memorized entire line of company products and services, including prices and special discounts. ▪ Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate. ▪ Remained courteous and calm, even during moments of customer dissatisfaction. ▪ Created original content for all brand pages. ▪ Results-oriented ▪ Compose and post online content on the company’s website and social media accounts. ▪ Write marketing literature (brochures, product stickers etc) to augment the company’s presence in the market. ▪ Communicate directly with clients and encourage trusting relationships

PowerPoint, Word and Excel, Access_ Supervision and Management_ Cashier and POS Systems_ Designing Presentations_ Content Producer_ Assist with Function Coordination_ Manage Radio Program Script_ Handle Radio Show Calendar_ Data Entry (SAP)_ Capturing Invoices for Suppliers Payments_ Compiling PDPs_ Timesheets_ Scoring Performance Contracts_ Administering Accommodation Changes_ Editing And Developing Invoices_ Daily/Weekly and Monthly Stock Take_ Monthly Reports_ Administering Aura and Micros Inputs_ Daily Duty Rosters_ Catering Invoices and Quotations_ Ordering and Receiving Stock_ Maintained And Monitored Stock Shelf Lives_ Proposal/Profile Compiling_ Typing And Editing_ Facility Health and Safety Analysis_ Schedule Coordination_ General Office Administration_ Cleaning And Organization_ Food Hygiene Enforcement_ Menu Planning Ingredients Preparation_ Food Preparation_ Kitchen Organization_ Safe Food Handling_ Food Inspections_ Excellent Communication_ Hospitality Event Setup_ Front of House Hospitality_ Inventory Replenishing_ Hygiene Code Enforcement_ Workflow Management_ Staff Training_ Opening and Closing Procedures_ Seating Guests and Bar Operations_ Disciplinary Enforcement Techniques_ Customer Service_ Proposal Writing_ Resolving Discrepancies_ Revising Records for Exactness_ Recovering and Regaining Records and Electronic Files from The Database_ Classifying and Categorizing Paper Records or Notes After Data Entry_ Setting Up Digital Materials or Files for Printing_ Report Development, Writing and Submission_ PC Proficient_ File Maintenance_ Customer Service Orientation_ Microsoft Office and Outlook Administration_ Documentation and Reporting_ Spreadsheet Development_ Deadline Orientated_ Exceptional communication skills_ Stock records management_ Quality assurance and control_ Ability to motivate staff and maintain good relations_ Results-oriented.

Sedibeng College Vanderbijlpark, South Africa National Diploma in Marketing Management Computer Practice N4, N5 Entrepreneurship And Business Management N4, N5 Management Communication N4 Marketing Communication N6 Marketing Management N4, N5, N6 Marketing Research N6 Sales Management N5*, N6