Leeann Morgans

I am dedicated hard working individual, I am really passionate about the administration part of a business because i believe that's the heart of any organization. I also like to seek ways in making work easier, faster and much more manageable bearing in mind keeping up with new technologies and gadgets that will fast track anything that needs to be done today. I have being working for 18 years in admin.

Customer services- Receive, Register and direct clients                 

                            -Resolving personal and telephonically complex enquiries

                            -Advice clients on reconsideration and appeal processes 

                            -Help desk services at Pay Points and outreaches  

                            -Monitoring compliance of service level agreements

                            -submit Monthly reports for help desk and customer care services 

                           : Attest and capturing - social grant applications 

                           - Interview and completed information on prescript forms 

                           -Capture and modify data of beneficiaries  

                           -Quality check applications according to legislation

                          : Conduct home visits - clients who cannot reach offices,

                            -render services at their homes 

                           -submit reports regarding home visits conducted

                           : Back office Administration

                             Receive and maintain the filling system in office

                             Prepare the office files and correspondence for the Document Warehouse collection

                             Transport officer

                            Health and safety Rep

                             Procure stationary and furniture in office

                             Keep assets records of office 

                             Submit all reports for the office    

                           : Participate- public awareness programs and outreaches with stakeholders 

Name of School                                  : Randfontein Secondary School

Grade passed                      : Grade 12 (2001)

Obtained                               : Matric Certificate                 

Institutions                         : Conquest for Life Centre

Obtained                              : Certificates for introduction to computers (2002)

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Short Courses                    : Foundation Management Development Program

                                             : Microsoft Excel 2003 Advanced

                                             : Excellent Customer Care 

                                              : Sign Language