
LEBOHANG SEBOKO
Telecommunications
About LEBOHANG SEBOKO:
: Respond promptly to incoming service
Requests incidents
: Provide high quality telephonic and remote
support that will aid in the timeous
resolution of service requests and incidents
: Logging of new tickets on the CRM system and
constantly making sure the system and the
client is always kept up to date.
: Troubleshooting client’s network / MPLS
connectivity this includes Fibre, VSAT, LTE
Microwave solutions
Experience
: Support MTN Enterprise mobile corporate,
: Provide Tier 1 support for VOIP services
: Provide Tier 1 support for fibre and GPON
Services
: Provide core 1st level technical support
: Resolve all technical escalations for all
Enterprise customers for all technology,
Voice, data and messaging product
: update incident and problem management
Systems (Remedy/click)
: Attending to issues logged through the
Mailbox, voice IVR and CRM Queues
: Document all interactions with enterprise
Customers and troubleshooting steps in the
TT system.
: Facilitate Recons as a result of incidents
Education
Certificates:
CCNA
CCNP
ITIL
SYSTEM SUPPORT
ENTERPRISE FIREWALL NSE7
INFORMATION TECHNOLOGY AND COMPUTER SCIENCE
Professionals in the same Telecommunications sector as LEBOHANG SEBOKO
Professionals from different sectors near Katlehong, Ekurhuleni Metropolitan Municipality
Other users who are called LEBOHANG
Jobs near Katlehong, Ekurhuleni Metropolitan Municipality
-
Transmission Network Engineer
3 weeks ago
ZTE Corporation South Africa JohannesburgTransmission Network Engineer (Outsourced) in Johannesburg. · ...
-
Transmission Network Engineer
3 weeks ago
Tangent International JohannesburgTangent International are urgently looking for Transmission Network Engineer to work a 3 month rolling contracts based in South Africa (Johannesburg). · 3-5 years experience in relevant fields, especially project experience in Bearer Network products deployment; · Knowledge in TC ...
-
Network Engineer
1 week ago
Optimal Growth Technologies Midrand, South AfricaThe incumbent will be the technical expert that implement changes to the IP Network Portfolio Assist with IP/MPLS Architecture and Planning of International IP Networks The incumbent would be required to stay up to date with the latest technology evolution in IP networking domain ...