
LEBOHANG SEBOKO
Telecommunications
About LEBOHANG SEBOKO:
: Respond promptly to incoming service
Requests incidents
: Provide high quality telephonic and remote
support that will aid in the timeous
resolution of service requests and incidents
: Logging of new tickets on the CRM system and
constantly making sure the system and the
client is always kept up to date.
: Troubleshooting client’s network / MPLS
connectivity this includes Fibre, VSAT, LTE
Microwave solutions
Experience
: Support MTN Enterprise mobile corporate,
: Provide Tier 1 support for VOIP services
: Provide Tier 1 support for fibre and GPON
Services
: Provide core 1st level technical support
: Resolve all technical escalations for all
Enterprise customers for all technology,
Voice, data and messaging product
: update incident and problem management
Systems (Remedy/click)
: Attending to issues logged through the
Mailbox, voice IVR and CRM Queues
: Document all interactions with enterprise
Customers and troubleshooting steps in the
TT system.
: Facilitate Recons as a result of incidents
Education
Certificates:
CCNA
CCNP
ITIL
SYSTEM SUPPORT
ENTERPRISE FIREWALL NSE7
INFORMATION TECHNOLOGY AND COMPUTER SCIENCE
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