About LEBOHANG SEBOKO:
: Respond promptly to incoming service
Requests incidents
: Provide high quality telephonic and remote
support that will aid in the timeous
resolution of service requests and incidents
: Logging of new tickets on the CRM system and
constantly making sure the system and the
client is always kept up to date.
: Troubleshooting client’s network / MPLS
connectivity this includes Fibre, VSAT, LTE
Microwave solutions
Experience
: Support MTN Enterprise mobile corporate,
: Provide Tier 1 support for VOIP services
: Provide Tier 1 support for fibre and GPON
Services
: Provide core 1st level technical support
: Resolve all technical escalations for all
Enterprise customers for all technology,
Voice, data and messaging product
: update incident and problem management
Systems (Remedy/click)
: Attending to issues logged through the
Mailbox, voice IVR and CRM Queues
: Document all interactions with enterprise
Customers and troubleshooting steps in the
TT system.
: Facilitate Recons as a result of incidents
Education
Certificates:
CCNA
CCNP
ITIL
SYSTEM SUPPORT
ENTERPRISE FIREWALL NSE7
INFORMATION TECHNOLOGY AND COMPUTER SCIENCE
Professionals who compete with LEBOHANG
Professionals in the same Telecommunications sector as LEBOHANG SEBOKO
Professionals from different sectors near Katlehong, Ekurhuleni Metropolitan Municipality
Other users who are called LEBOHANG
Jobs near Katlehong, Ekurhuleni Metropolitan Municipality
-
Payroll Administrator
Found in: Talent ZA 2A C2 - 2 days ago
RTT Johannesburg, South AfricaJob Purpose: · The main purpose of a payroll administrator at a logistics company typically involves managing and processing employee compensation, benefits, and related financial transactions. · Duties Responsibilities: · Load new employees, terminations, upgrades downgrades u ...
-
warehouse administrator
Found in: Job Placements ZA C2 - 6 days ago
MPRTC Johannesburg, South Africa· We are looking for a motivated and detail-oriented individual who:Possesses a minimum Grade 12 qualification. · Has 2-year experience in a relevant administrative or warehouse environment. · Demonstrates strong computer literacy skills, with intermediate proficiency in Microso ...
-
Engineer, Quality
Found in: Talent ZA C2 - 1 week ago
Standard Bank Group Johannesburg, South Africa Full timeJob Description · To facilitate the test effort's success by driving quality and test advocacy, resource planning and management, and resolution of issues that impede the test effort. To act as a trusted / expert advisor and specialist resource that provides leadership in all qu ...