LEBOHANG SEBOKO

                : Respond promptly to incoming service  

                  Requests incidents

                : Provide high quality telephonic and remote  

                  support that will aid in the timeous 

                  resolution of service requests and incidents

                : Logging of new tickets on the CRM system and 

                  constantly making sure the system and the  

                  client is always kept up to date.

                : Troubleshooting client’s network / MPLS  

                  connectivity this includes Fibre, VSAT, LTE  

                  Microwave solutions

 : Support MTN Enterprise mobile corporate, 

 : Provide Tier 1 support for VOIP services

 : Provide Tier 1 support for fibre and GPON 

   Services 

 : Provide core 1st level technical support

 : Resolve all technical escalations for all 

   Enterprise customers for all technology,

   Voice, data and messaging product

 : update incident and problem management 

   Systems (Remedy/click)

 : Attending to issues logged through the 

   Mailbox, voice IVR and CRM Queues

 : Document all interactions with enterprise 

   Customers and troubleshooting steps in the

   TT system.

 : Facilitate Recons as a result of incidents

Certificates:

CCNA

CCNP

ITIL

SYSTEM SUPPORT

ENTERPRISE FIREWALL NSE7

INFORMATION TECHNOLOGY AND COMPUTER SCIENCE