Leandra Pieterse

As an organized, personable, and customer-centric professional with excellent experience, I am
prepared to greatly contribute to your establishment’s goals and objectives in this role.
From meeting guests needs to managing a team of employees, I have experience in all of the
facets of this job. I am pleased to offer a breadth of strong experience in ensuring outstanding
guest accommodation and customer service.

Highlights of my experience include:
● Managing every aspect of Front of House operations, including overseeing a staff.
● Maintaining systems and procedures designed to monitor and regulate bar/food/labor
costs.
● Working directly with the vendors to coordinate marketing events to promote new
products and drive sales.
My proven success in guest services and hospitality will allow me to thrive in this role and make
an immediate and positive impact on your team. The chance to speak in person to offer more
insight into my qualifications would be welcomed.

EDUCATION & TRAINING
NMMU
● Diploma - Tourism management
Intec
● Certificate - Tourism management
Gallileo
● Certificate
Information Technology
● Microsoft Office Suite
○ Word
○ Excel
○ Outlook
● NightBridge Realtime
● Semper Reservation system
● Airbnb site
● Semper Stock Control
● ZKTECO Time & Attendance