Landry Saleh

With over 8 years of experience in team management and operations, I am a bilingual (French and English) team leader with a proven track record of building and managing high-performing teams. My passion lies in delivering exceptional customer experiences while fostering an inclusive and collaborative work environment. I excel in driving operational efficiency, enhancing team performance, and implementing strategic initiatives that align with organizational goals. Committed to continuous improvement, I leverage my language skills and cultural insights to effectively communicate and connect with diverse teams and clients.

Professional Experience Summary

Customer Service Team Lead (5+ years): Led a high-performing customer service team, enhancing service delivery and ensuring customer satisfaction. Developed training programs and implemented performance metrics to drive team success.

Junior Operations Manager (1+ year): Assisted in managing daily operations, streamlining processes, and improving efficiency. Collaborated with cross-functional teams to support strategic initiatives and optimize resource allocation.

Educational Background

Bachelor of Arts in Electronic Engineering: Acquired a solid foundation in engineering principles and technical skills.

Supplementary Online Courses: Completed courses in Team Management, Coaching and Mentoring, Leadership, Customer Service, and CRM, enhancing my skills in effective team leadership and customer relationship management.