About Kwanele Mbebe:
A well seasoned dialer Administrator with work experience in the Sales and Collections outbound, as well as inbound campaigns. I have been working on the dialer for a combined period of 7 years for various financial companies like Nutun, Bayport Financial services and African Bank Limited. I have practical experience working with dialer systems like aspect, Noble dialer and Client interaction Center by genesys.
Part of the duties I perform include but not limited to do
- Creation and testing of dialer campaigns.
- Creating user profile to enable them to work on the dialer.
- Assigning users and wrap codes onto revevant campaigns.
- Ensure effective and effecient dialer operations.
- Reporting dialer related stats at all levels (outbound and inbound call out comes, campaign performance stats, and agent level stats).
- Lias with ops personnel regarding performance of the dialer and any suggested adjustments if need be.
Experience
Company | Position | Employment Dates |
Pienaar Sithole & Associates | Collections Consultant | 17 Jul 2013 – 22 Feb 2014 |
Nutun | Collections Consultant | 23 Mar 2014 – 04 Feb 2015 |
Nutun | Call Centre Supervisor | 05 Feb 2015 – 13 Feb 2016 |
Nutun | Call Centre Dialer Admin | 15 Feb 2016 – 05 Oct 2018 |
Bayport Financial Services | Call Centre Dialer Admin | 08 Oct 2018 – May 2019 |
African Bank Limited | Call Centre Dialer Admin | 22 May 2019 - Current |
Education
I have a degree in Applied Communication Management with the University of Fort Hare completed in 2012
I am currently doing a higher certificate in Information Technology wi MANCOSA which I will complete 2024 Jan
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