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Kusha Naidoo

Kusha Naidoo

Client liaison officer

Customer Service / Support

South Africa, West Coast District Municipality

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About Kusha Naidoo:

I’ve utilized procedures to efficiently resolve Client Complaints.

Ability to ensure Clients are treated fairly and empathetically.

Excellent communication with Clients.

My extensive experience in Customer Services has enhanced my ability to understand and build Client Relationships. I believe this is a key factor in Customer Complaint resolution.  

I received various accolades in my current position both from Clients as well as colleagues. I understand Clients needs and have the skills to ensure high service levels are managed and maintained.

Experience

I have over 30 years of employment experience with majority in the customer service space.

I worked on SAP R/3 and ERP for almost 10 years.

I’ve utilized procedures and experience to ensure that customers are treated fairly and empathetically. 

 

 

Education

Im currently studying towards the RE5 exam. I find this really insightful in terms of TCF and looking after the needs of clients. Specifically looking after their long terms goals and requirements.

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