Kris “Jkris” Van Niekerk

Driven and adaptable professional with a passion for excellence in customer service and a proven track record of exceeding expectations. Possessing a strong work ethic and a positive attitude, I thrive in fast-paced environments and enjoy collaborating with diverse teams to achieve common goals. With exceptional communication skills and a keen attention to detail, I am committed to delivering exceptional results and continuously improving my abilities. Known for my proactive approach to problem-solving and willingness to go above and beyond to ensure customer satisfaction, I am seeking opportunities to contribute my skills and expertise to a dynamic organization.

In my previous roles, I've excelled in establishing and nurturing professional relationships with VIP players, ensuring their needs are met with personalized care and attention. My dedication to delivering exceptional service to a culturally diverse gaming market has consistently garnered positive feedback and fostered repeat business.

With extensive experience in local travel, I've successfully expanded customer databases and provided specialized services to VIP clients. My proficiency in conducting cost-benefit analysis for specialized events has enabled me to optimize ROI for the organization, contributing to its financial success.

I possess strong capabilities in managing allocated Black Card players, driving targeted visits and revenue generation. By being visible and accessible in VIP areas, I've effectively fostered strong relationships and enhanced the overall customer experience. Furthermore, I've actively supported the marketing efforts for Slots & Tables Premium Black Card Player packages, ensuring maximum exposure for the property.

Maintaining confidentiality, regulatory compliance, and adherence to SOPs, rules, and license requirements is fundamental to my work ethic. I am unwaveringly committed to implementing procedures that uphold the integrity of the organization and ensure a safe and secure environment for all stakeholders.

Matric, NQF  Level 4 Generic Management