Kgothatso Morifi

I have two (2) years experience working as a quality Assurance Analyst, making sure that quality and
compliance are followed on each call made to clients and I also have over four (4) years’ experience
working as a Sales and Customer Care Consultant where I provide guidance to clients in taking suitable
product decisions based on their financial objectives and provide all related Administrative support. The
opportunity would give me the platform to experience that passion, whilst contributing my knowledge
and capabilities to remain as an asset within the division
I have enough confidence to accept challenges and grow with the organization while learning & gaining
expansion of professional experience and to utilize my skills more efficiently, accept challenges, deliver
quality work in a professional environment and be a part of the professional team. Interaction with
clients and solve their problems. To perform challenging, creative and innovative assignments with the
application of professional knowledge and skills backed by hard work, diligence & determination. I am an
assertive person who is passionate about taking on new challenges, who is also innovative and thrives
for advancement.

My responsibilities include assessing call quality and behaviour of
Agents in the Call Centre (sales) by listening to live and recorded calls.
Conducting necessary coaching with the aim to improve service
delivery, compliance and legislative requirements
Planning and executing training for new agents

Vetting of call recordings if and when clients have disputes or queries

I went to Pretoria west high school were I completed my matric.

I did Mathematical literacy, English, Afrikaans, Life Sciences, Geography, Life orientation and Computer Application Technology