keyagae Tswidi

My name is Keyagae Tswidi (41) is a dedicated Student Life Manager at Varsity Studios, a role held since 2022. With a strong focus on student wellbeing, engagement, and community building, I play a key role in creating a supportive and vibrant living environment for students. Known for a people-centered approach and strong leadership, Keyagae is committed to enhancing the overall student experience and fostering personal and academic growth.

Current employment

January 2022 to date (Permanent contract) Name of company                                            : Feenstra Group Department                            : Student Life Manager

Designation                            : Student Life

Job Description

Implementation and Execution of student life management Disciplinary Duties of a Student Life Manager

 Policy Enforcement

Ensure students are aware of institutional and residence life policies (e.g., alcohol, noise, harassment, vandalism).

Intervene when a policy violation is observed or reported.

Monitor conduct trends and proactively address emerging issues.

 Incident Response and Investigation

Respond promptly to behavioral incidents (e.g., fights, property damage, substance abuse)

Interview involved students and witnesses.

Gather and document evidence(written reports, photos, staff statements).

Documentation and Reporting

Write detailed, objective incident reports using standardized formats. Submit reports to the student conduct office or disciplinary committee.

Maintain records of all disciplinary cases in accordance with confidentiality laws (e.g., FERPA).

 Student Meetings and Hearings

Meet with students to discuss the incident and hear their perspective. Explain the disciplinary process and possible consequences.

Refer cases to formal conduct hearings or adjudicate minor violations, depending on authority level.

 Sanction Implementation

Recommend or assign appropriate sanctions (e.g., warnings, probation, community service, educational workshops).

Monitor compliance with sanctions and follow up as needed. Facilitate restorative justice or mediation when appropriate.

 Support and Education

Help students understand the impact of their actions on the community.

Provide referrals to counselling, substance abuse programs, or academic support. Use disciplinary interactions as opportunities for growth and behavior change

Community Management (House Rules and Disciplinary action management)

• Preparation and Implementation of emergency Protocols

Receiving and Logging Maintenance Requests

• Act as the first point of contact for students to report maintenance issues in dormitories or residence halls.
• Maintain accurate logs of all incoming maintenance reports (e.g., plumbing, electrical,

Medical Emergency Response Duties of a Student Life Manager

Immediate Assessment and Action

• Quickly assess the situation upon being alerted to a medical emergency.
• Ensure the safety of the affected student and others nearby.
• Call emergency medical services (e.g.,911 or campus health services)without delay.
• If trained, administer basic first aid or CPR until professionals arrive.
   Contacting Emergency Services
• Provide accurate information to emergency responders (location, condition, known medical history if available).
• Guide responders to the scene and ensure they can access the area quickly.
• Relay critical details from bystanders or roommates if the student is unconscious or non-verbal.

Managing the Scene

• Clear the area to ensure privacy and space for medical personnel.
• Keep bystanders calm and informed while maintaining confidentiality.
• Protect the student’s dignity and personal belongings.

 Communicating with Key Stakeholders

• Notify campus security, health services, or on-call medical professionals as required by protocol.
• Inform your direct supervisor or other authorized personnel.
• Contact the student's emergency contact or guardian if institutional policy allows.

Support and Follow-Up

• Accompany or arrange for staff to accompany the student to the hospital if needed (depending on policy).
• Check in with the student after the incident for emotional and academic support.
• Coordinate with student support services (e.g., counselling, academic accommodations).

 Documentation

• Write a detailed incident report including time, actions taken, people involved, and outcomes.
• Ensure all medical and privacy guidelines (e.g., HIPAA, FERPA)are followed in documentation and communication.

Custodian of Annual Student Life Programme.            

1. Compile, manage and report on Annual Budget monthly
2. Submit studentlife expenses timeously
3. Variance reporting on budget vs. actual monthly
4. Preparation and management of Student Life Annual Program and Budget,
   • Oversee and manage Welcoming Program
   • for all new students clear and concise overview of events held during the month.
   • Details such as event names, dates, locations, and key participants

Attendance & Engagement

• Total number of attendees for each event.
• Breakdown of student participation (e.g., demographics, academic levels, clubs involved).
• Level of engagement and feedback from participants.

Achievements & Success Stories

• Key highlights and accomplishments of the events.
• Notable student achievements, awards, or recognitions.

Testimonials or positive feedback from students, faculty, or guest speakers. Challenges & Areas for Improvement

• Issues encountered in event planning or execution.
• Student concerns or areas needing enhancement.
• Suggestions for improvement in future events.

Budget & Resource Utilization

• Summary of expenses and resources used.
• Budget allocation vs. actual expenditure.
• Any sponsorships or funding received.
• Manage maintain Student life assets

Impact & Learning Outcomes

• Skills and knowledge gained by students.
• How the event contributed to student development, leadership, or networking.
• Alignment with student life goals and institutional values.

Upcoming Events & Recommendations

Plans for the next month’s events.

• Proposed improvements based on feedback and experiences.
• Strategies to enhance student participation and engagement.

This report should provide a comprehensive reflection of studentlife activities, ensuring continuous improvement and effective event management.

Manage all stakeholder relationships across entire portfolio and all regions

• building, managing, and enhancing relationships with key stakeholders, including clients, partners, government agencies, and internal teams. This role ensures effective communication, collaboration, and engagement to support organizational goals and long-term partnerships

communication and social media management

• Manage, implement efficient communication channels with parents and students for
• All new students
• We are looking for a creative and strategic Social Media Manager to oversee our
• brand’s online presence. The ideal candidate will be responsible for developing and executing social media strategies, creating engaging content, managing campaigns, and analyzing performance metrics to drive brand awareness, engagement, and growth.

Internship programme management

Internship Program Development & Management

• Design, develop, and implement internship programs aligned with company objectives.
• Establish guidelines, policies, and expectations for interns.
• Ensure compliance with labor laws and internship regulations.

Recruitment & Onboarding

• Collaborate with HR and academic institutions to recruit qualified interns.
• Screen, interview, and select candidates for internship roles.
• Conduct orientation and onboarding sessions to familiarize interns with company culture and policies.

Training &Development

• Design training programs to help interns develop industry-specific skills.
• Assign mentors or supervisors to guide interns throughout their experience.
• Organize workshops, seminars, and networking sessions to enhance learning.

Supervision & Performance Monitoring

• Track intern progress and provide regular feedback.
• Conduct performance evaluations and ensure interns meet learning objectives.
• Address challenges and provide support to enhance intern productivity.

Stakeholder Coordination

• Liaise with universities, colleges, and training institutions to foster internship partnerships.
• Collaborate with internal departments to align internship projects with company needs.
• Maintain strong relationships with past interns and potential future candidates.

Program Evaluation & Improvement

• Gather feedback from interns and managers to assess the effectiveness of the program.
• Analyze outcomes and suggest improvements for future internship cycles.
• Prepare reports on internship impact, success stories, and areas of development.

Administration &Compliance

• Manage internship contracts, agreements, and required documentation.
• Ensure timely stipend/payroll processing
• Maintain records of intern progress, evaluations, and feedback.

By effectively managing internship programs, an Internship Manager ensures a meaningful learning experience for interns while contributing to the organization's workforce development and talent pipeline

• Oversee studentlife interns and Disciplinary Committee
• Support the intake and vacate process.
• Crisis management, and ensuring all policies and procedures are followed including written reports, implemented actions and issues
• reviewed.

October 2021-January 2022 (3months contract)

Name of company                : All Connections Training and Construction (Pty)Ltd Department                            : Student Support

Designation                            : Student Adviser and Administrator

Job Description

• Oversee the day-to-day operations of the company
• Enable students to have smooth transition during their studies and other paths
• Design and develop training programs (outsourced or in-house)
• Execute projects from beginning to end
• Provide one on one and telephonic advice to students
• Provide additional support to internal and external partners and build networks
• Improve mechanism for success and completion in the institution
• Market available training to clients and provide necessary information about sessions
• Help in student administration processes
• Keep track of student attendance, report data to student’s services team and plan

appropriate follow ups

• Creating and scheduling and distributing all email communication.
• Developing or implementing comprehensive email and social media strategy and create efficient workflow and content calendars
• Design email banners and templates, e-newsletters templates, digital light boxes and social media graphics
• Creates, manages, and executes social media strategies for campaign, project and organizational positioning
• Develop and design social media creative assets
• Manage all stakeholders’ requests for information
• Compile daily, weekly and monthly reports and service delivery plans

July 2020- Oct 2020 (3months contract)

Name of company                                 : Entsika Consulting Services (Pty) Ltd

Department                                          : Human Resource

Designation                                          : BBBEE Officer

Job description

• Assist old the pillar holders of the BBBEE especially with Audits
• Skills Development to gather all the supporting documents (Attendance Registers/ Certificate, Invoice, Proof of Payment, Learner ship agreements, Bursary Agreement, etc.
• Management Control-EEA1, Employment Contract, Certified ID copies etc.
• Procurement- Supplies BBBEE certificates and Company details
• Enterprise and Supplier Development
• Socio Economic Development.
• Work closely with HR in identifying improvement opportunities for the HR programs such as recruitment policy, EE profile etc.
• Lead initiatives aimed at maximizing the BBB-EE scorecard points, with particular focus on Enterprise and Supplier Development and Socio-Economic Development.
• Work closely with Finance and Procurement teams in identifying improvement opportunities for the company's' preferential procurement policy.
• Creating and maintaining a preferential procurement database for approved lack owned suppliers.\

Student Relations officer: September 2010 to June 2020

Richfield Graduate institute of Technology

Designation: 1. Student and Staff Counsellor /Student Relations officer Department: Institutional support Pretoria Cluster (5 Campuses)

• Facilitator: FET Service SETA NQF Level 3 National Certificate
• Facilitator: FET Service SETA NQF Level 4 National Certificate Contact person: Job Description /s

Student Relations Officer

• To develop and promote an effective SRC for students.
• To line manage the Student Liaison Assistant in line with college policies and procedures.
• To work closely with the Student Union President and support all elected SRC Executive Officers and Student Representatives in providing a range of activities and opportunities suited to the needs of the students at the college. To organize and host welcome events to instruct a sense of belonging, assist students with settling into life at college and form bonds across courses.
• To be responsible for organizing, promoting and supervising a calendar of social and extra-curricular activities for students including clubs, societies and external and internal events.
• To co-ordinate SRC activities and ensure the SRC executive manages its resources and events effectively.
• To co-ordinate the election of Student Representatives and nominate Student

Representatives for positions within the College’s deliberative committee structure.

• To train Student Representatives and SRC Executive Officers in their role and provide on-going support and mentoring.
• To co-ordinate the running of Student Elections as Returning Officer
• To organize and facilitate SRC meetings for members of the Executive including meetings with the Senior Management Team.
• To develop and manage a social media strategy for SRC communication.
• To oversee the creation and production of printed material and SRC website content.
• To develop an information resource for the SRC, particularly in relation to student activities and to support student welfare matters.
• To represent the SRC during Further Education and Higher Education enrolment and

induction events.

• To co-ordinate and develop the College’s sports teams and activities.
• To manage the SRC budget in consultation with the Director of Finance.
• To develop networking links with HEI’s and similar institutions who have an SRC.
• To liaise with the appropriate bodies as and when necessary.
• To attend fairs and other student recruitment activities were considered appropriate.
• Other 1. To comply with all relevant College policies and procedures. 2. In the context of college and personal development to carry out any other duties that are commensurate with the role and as instructed by Director of Studies - Progression & Student Support 3. To assist with other administrative duties within the College if required. 4. To adhere to the College’s Health and Safety policies and procedures and to perform any College wide designated duties about Health and Safety and the
• security of the College 5. To adhere to and actively support the College’s Equality&

Diversity policies and their implementation.

Facilitator

Academic Administration March 2017 to July 2020

• Service SETA NQF Level 3 and Level 4 Duties: -
• Conducting and/or constructing effective training programs encompassing a broad range of programme requirements and needs including professional development, leadership education, and general staff on-boarding as a Training Coordinator for Richfield.
• Assessing program effectiveness and success through data analysis and follow-up initiatives to ensure transfer of training knowledge to job performance.
• Utilizing expertise in training material design and delivery to facilitate participant comprehension and provide consistently superior learning experiences
• Overseeing the planning and designing of the curriculum
• Conducting in-house and offsite activities such as presentations, job simulations, and role-playing exercises
• Overseeing and managing e-learning exercises
• Communicating career-path opportunities with managers
• Assessing and measuring the results of training
• Frequently carrying out research and recommending necessary learning equipment, such as platforms and projectors
• Ensuring that new employees undertake necessary and mandatory training on health and safety practices
• Meet with key team members and stakeholders to understand and articulate your goals.
• Create a productive, detailed agenda for your workshop, working session, or meeting.
• If needed, secure a suitable, off-site space for your meeting.
• Create or gather the right materials, and worksheets, for the day.
• Prep participants to get them ready for the meeting and in the correct “headspace.”

FBA L3 Modules

• Communication, Writing Effectively, Working in a Team, Maths Literacy,
• Computer Literacy, Effective Research, Financial Maths, Business Environment, Frontline customer Service, Business Administration, Office Management.

FBA L4 Modules

• Communication, Writing Effectively, Business Environment, Maths Literacy, Managing Effectively, Ethics, Practical Finance, Project Management, Human Resource Management

Additional Duties Marketing

• Plan and complete field marketing campaigns after conducting preliminary research
• Develop robust knowledge of all product lines/services
• Produce various literature, signage, merchandise, and other materials to be used at field marketing events
• Maintain relationships with third-party vendors and venues
• Negotiate with retailers and other third-party partners on promotional display and merchandise placement
• Promote business expansion opportunities to Schools and other merchants through successful field marketing programs
• Attend relevant trade shows and events
• Monitor industry trends and competitor activities
• Report weekly/monthly on the status of field marketing activities
• Document and share lead/customer intelligence with sales team.
• Administration
• Perform basic bookkeeping activities.
• Plan meetings and conference calls and arrange and manage meetings.
• Take and distribute meeting minutes.
• Maintain electronic and physical files.
• Maintain weekly schedules of the Campus Manager and Programme manager
• Organize and provide documents, reports and information.
• Sort and distribute mail.
• Resolve administrative problems by coordinating preparation of reports, analyzing data, and finding solutions.
• Respond to emails regarding Programme rollout and Institutional Support department.
• Act as a liaison with other departments and outside agencies
• Work independently and within a team on special projects, which could include presentations, mailings, or proofreading.

Facilitator

PC Training and Business College February 2010 to September2010

• Reason for leaving: Promotion
• Duties: Facilitating END USER COMPUTING
• MS Office Word; Power Point; Excel; Outlook; Access, internet explorer, Setting Exam question Paper
• Accessing, Marking and moderating assessment booklets Education

Completed Studies

BA Degree (Highest qualification) University of Pretoria May 2009 Additional Skills qualifications

ETD SETA NQF Level 5(ASSESSOR & Moderato) Richfield 2020

Project Management

Richfield 2014

Call Centre

Khwani Trading 2007 Acquired Attributes

Support Services Administration

Computer skills: MS Office (Word, Excel, Access, and Power Point & Outlook)

• Verbal & Written Communication, Organization, Time Management, Strategic Planning,

Resourcefulness, Detail-Oriented, Anticipates Needs

student/client relationships management

•  provide effective liaison between the college, learners and parents and other external agencies.
• provide information and advice on financial assistance.
• To monitor attendance and punctuality and produce reports
• Experience of working with young people.
• Experience of administration work in a service organization.
• Good IT skills including work processing, spreadsheets and databases.
• Well-developed written and oral communication skills.
• Good interpersonal and telephone skills.
• Good time management and organizational skills.
• Adaptable, enthusiastic team player

Counselling

• Crisis Intervention
• Individual / Group Counselling
• Addiction Counselling
• Case Management
• Career counselling

Facilitator

• Advanced preparation
• Clear communication
• Active listening
• Asking questions
• Timekeeping
• Establishing a psychologically safe environment for sharing
• Creating focus amongst the group
• Unbiased objectivity

Managing the group decision process 

BA Degree, 2009 University of Pretoria

Call Centre and customer service certificate 2007 Khwani Traiding

Project Management NQF L6  2014 certificate Richfield

ODETDP Assessor and Moderator certificate 2020 PC education holdings