Kevin Sinclair

Dear Recruitment Team  

I am confident that I can be an asset to your organization, and  add value to any progressive environment. I am a self driven individual with strong determination to succeed in all my endeavours. I am a self-starter and hard worker who is always looking to expand my knowledge and experience.

Most recent duties included being a operations Fraud Reporting Team leader “First Line Manager ” that ensured that exceptional customer service is provided with the focus on ensuring bankers reach their KPI output as agreed with the employer and making sure that process and procedures are adhered to in accordance with legislation and internal risk and compliance

• RESPONSIBILITIES  included Manage costs / expenses within approved budget to achieve cost efficiencies. 
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions. 
• Ongoing service management of the Industry client portfolio by managing of daily client service requests for proactive client service and satisfaction, through direct personal action or referral to alternate sources 
• Manage the core processes and ensure that the correct procedures are applied and transactions / procedures are processed and followed by the Operational Specialists. 
• Comply with governance in terms of legislative and audit requirements. 
• Track, control and influence activities with the specific aim to increase and improve operational efficiencies and do call Quality Management (CQM) through random sampling of call monitoring, for the Industry 
• Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives. 
• Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards. 
• Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies. 
• Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities“To achieve my monthly scorecard performance output measure each month as set out by Business.
• Full knowledge of abstracting data from PowerBI , reach SLA as agreed with stakeholders 

I come with more than 15 years financial and banking experience with the emphasis on excellent customer service 
I am target orientated and result driven ,however please that the human aspect and treating your staff with respect and trust gets the best out of your staff to delver greatness all round.
My tasks would include being proactive ,driven and an exceptional team player that strives for excellence and believe that I need to exceed my targets as agreed with the employer.

In conclusion I am a leader that understand the business objectives and steer toward the greater strategy , I have lead and directed various department toward success as agreed to by top management and achieved relevant targets and wish to express my interest to become part of your dynamic and fast growing business 
I come with more than 15 years financial and banking experience with the emphasis on excellent customer service 
I am target orientated and result driven ,however please that the human aspect and treating your staff with respect and trust gets the best out of your staff to delver greatness all round.
My tasks would include being proactive ,driven and an exceptional team player that strives for excellence and believe that I need to exceed my targets as agreed with the employer.

Completed my Diploma in Banking Management at Da Vinci Institute  - NQF 6 

Completed NQF 5 - Da Vinci Institute 

Completed Credit assessment training :  Credit 1 and Credit 2 

Completed RE05