
Kenosi Mrajane
Customer Service / Support
Services offered
Customer Service Representative with experience in retail customer service and selling insurance
products. Provided detailed product information and addressed customer inquiries. Managed both
inbound and outbound communications and updated client accounts. Delivered high-quality service
by following company guidelines and meeting sales targets. Collaborated with internal teams to
ensure timely query resolutions and enhancing customer satisfaction. Eager to apply my skills and
knowledge to contribute to the success of the organisation
Experience
am writing to apply for the Call Centre Agent position. I believe my experience in customer service, sales, and insurance support makes me a strong candidate for this role.
I have hands-on experience working in call centre environments, including my role as a Call Centre Agent at Afrizon, where I consistently met sales targets, engaged with potential clients, and built strong customer relationships. I also completed a Fairtree Short-Term Insurance Learnership at SDC, where I handled inbound and outbound calls, provided detailed product information, updated client accounts, and resolved customer queries in line with company standards.
In addition, my retail experience as a Sales Consultant at Legit strengthened my communication skills, ability to handle customer complaints professionally, and commitment to delivering excellent service. I am confident in my ability to work under pressure, manage high call volumes, and maintain a positive and professional attitude with customers at all times.
I am computer literate, highly organized, and a strong team player who can also work independently. I am eager to contribute my skills, meet performance targets, and provide high-quality customer service that supports your company’s goals.
Education
Matric Grade 12 twelve
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