Katlego Kekana

IT professional experienced in IT asset management, service operations, and technical customer support. Skilled in supporting end users, managing IT resources, and improving service delivery through strong problem solving and stakeholder collaboration. Passionate about maintaining efficient technology environments and delivering reliable support that enables business success.

IT professional with several years of experience supporting enterprise IT environments across IT Asset Management, service operations, and technical support functions. Proven ability to manage IT asset lifecycles, maintain accurate asset records, and support technology governance processes while delivering responsive end-user support.

Experienced in working within IT service management environments, collaborating with cross-functional teams and vendors to resolve technical issues, support operational processes, and ensure efficient service delivery. Known for strong problem-solving skills, attention to detail, and a customer-focused approach that helps improve user experience and operational reliability.

Comfortable operating in structured service frameworks and fast-paced environments where process accuracy, communication, and technical troubleshooting are critical.

BSc Computer Systems – Heriot-Watt University
Developed knowledge in computer infrastructure, networking, databases, and system administration, supporting a strong foundation for IT service operations and enterprise technology environments.