Katlego Chili

IT Support Technician with 5+ years’ experience. knowledge of technical support processes, configuration, network, troubleshooting technical issues and projects. Proficient at multitasking, management on deadlines for targets and projects. Installing hardware and software, providing excellent customer service, and staying updated with the latest technologies, while emphasizing the organization’s ability to efficiently resolve user concerns across various platforms like Windows, Mac, and mobile devices; often including relevant certifications and a focus on maintaining system uptime and cyber security.

ICT Support Technician
National Electronic Media Institute of South Africa (NEMISA) | Johannesburg
Sep 2021 - Present
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Active Directly to administering user and computer accounts, groups, printers, organisational units (OUs), contacts, and other objects stored in Active Directory.
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Attending Helpdesk calls and resolving them by helping employees and students with IT systems and other issues.
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Setting up PCs and creating administrative accounts.
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Conducting inspections on ICT systems, infrastructure and ICT security, diagnosing and correcting any issues.
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MS Azure portal building, managing, and monitoring all organisational apps in Microsoft Azure Portal. A single, unified hub was built for the organisation, its functional teams and projects.
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Networking and server with group of connected devices, or a system of rules for communication.
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Ensuring that all computers and devices have up-to-date security measures, including device encryption, anti-virus software, DNS protection and SPAM filtering, etc.
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Enforcing 2FA and MFA on system access.
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Troubleshooting and resolving hardware, connection and other software issues.
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Performing installation and maintenance of hardware and software.
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Setting up the Institute’s ICT equipment and software for field-based employees and students.
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Performing basic repairs to the Institutes’ laptops, PCs and devices.
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Escalating ICT support problems to the relevant ICT stakeholders as and when required.
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Updating and maintaining software laptops and PCs remotely.
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Creating and maintaining staff logins to the network and applicable software systems.
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Assisting the user with Greenfields requisitions, passwords, moving request etc.
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Ensuring that all Assets management equipment is insured, tagged, allocated properly according to the policy.
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Monitoring the cross connect, vox telephone system, internet, servers.
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Create and maintain staff logins to the network and applicable software systems.
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Assigning and controlling access to the server, user accounts, e-mail accounts, application access and password controls.
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Ensuring the implementation and compliance with the Institute’s ICT policies and procedures.
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Managing the request and issuing software licenses and ensuring compliance.
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Providing first-level ICT support to field-based employees and students.
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Ensuring the functioning of multimedia, data and application services including data projectors, voice recorders, video conferencing facilities, etc.
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Allocating and distributing ICT equipment and devices to field-based employees and students.
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Monitoring the use of ICT equipment, tools and devices.
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Supporting projects around the country and remote assistance using anydesk.
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Adobe Admin Console to add and assign licenses, manage team storage, get support and more.
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Delivering, collecting equipment, and supporting projects.
IT Jan 2017 - Dec 2019
Web Squash Company | Pretoria
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Creating websites and developing them to the latest trends
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Supporting the hosting portals and database
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Using Adobe creative cloud to design UI/UX and any designs.
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Network configuration on the computers and MS Visio to organize complex ideas visually.
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Adobe suits setting up accounts.
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Driving staff and transporting equipment.
Projects

Richfield Jan 2019 - Present
Bachelor Science of Technology Computer science
 

Richfield Jan 2016 - Dec 2018
Diploma in Information Technology Information technology
 

Certificates
A+ and N+ June 2019
Richfield
Technical Support Fundamentals Feb 2023
Google
Introduction to Technical Support Mar 2023
IBM
Introduction to Microsoft Azure Cloud Services Oct 2022
Microsoft
Information Systems Auditing, Controls and Assurance Jul 2023
Hong Kong Universiry of science and technology