Katie Boucher

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanour. Motivated with 10 years of experience offering office support. Exceptional customer service and decision-making skills

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Tracked and submitted employee timesheets to prepare for payroll processing.

Prepared and prioritized calendars and correspondence.

Greeted visitors or callers daily to handle questions or direct to appropriate staff.

Generated office correspondence and reports. 

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Explained key information regarding products and services to customers to encourage informed decision-making. Meet or exceeded call speed, accuracy and volume benchmarks on consistent basis. Asked probing questions to determine service needs and accurately input information into electronic systems

grade 12

• English first language
• Afrikaans second language
• History
• Biology
• Mathematics
• Physical science