karabo mvubu

Highly Motivated call center representative seeking to leverage my strong communication skills and Problem solving abilities Excellent verbal and written communication skills ,Proficient in using CRM software. A Detail - oriented individual who is able to multitask and manage high volume of calls while maintaining professionalism. Collaborative team player, Known for building positive relationships with Colleagues.

Experience

• PACKING ASSISTANT

2021 -

• Handled a high volume of orders in a timely manner, ensuring customer satisfaction and problem resolution.
• Utilized active listening and empathy skills to understand customer needs and provide appropriate solutions.
• I am a quick learner and i was able to acquire new knowledge which helped me improve my computer literacy.and i was able to adapt to the new environment .

CALL PRO USA

-Work at Home call center that is USA based. Outbound call center that sets Appointments for Roofing inspections

CALL ON ME MARKETING(COMMZA).

Outbound Call center. It was a Work at home Job and I used to dial from 7AM to 5PM. With the responsiblility of recruiting discovery clients.

DASHBPO

-Managed customer inquiries and concerns related to credit accounts, providing experts guidance and resolving issues promptly. Demonstrated strong communication and problem-solving skills to ensure customer satisfaction.

I am currently pursuing my degree in Bcom Accounting at Unisa.