Kabelo Mphatlhane

I’m writing to express my interest in the Pre-Sales/ Product specialist  position. I am a resolute individual who has the skills, knowledge and tools needed to work in the telecommunications industry. Over time I have gained experience in the telecommunications & fibre optic industry. The knowledge and skills built up during this time make me the right candidate.

My responsibilities include customer service, taking personal ownership for end-to-end technical support, diagnostics, fault management and service restoration for all client services. I provide excellent customer service and communicate technical information in a clear and concise manner. I provide pricing, technical support to our sales team, demonstrate & train sales on new and existing products.

Experience has taught me to build strong relationships with clients and all departments at an organisation. I can work within a team as well as cross-team. I can work with the bid manager to resolve technical information required for tender bids.

Dartcom SA Telecommunications Learnership
2016–2017
Certified Fibre Optic Technician (CFOT)
Certified Outside Plant Civil Works Specialist (OSP)
Dartcom SA Internship
2017–2018
Fiber Optic Assembler (Termination, Curing, Cleaving, End-face
Inspection & Measuring IL/RL)
Dartcom SA Product Specialist (FMS & Connectivity)
2018–Present
Pre-Sales, Customer Technical Support, Operations, Management, Fibre
Optic Production Technical Support

Hillview High School
2004 - 2008
National Senior Certificate
Cti Education Group
2009 - 2011
Level 5 BTEC Higher National Diploma in Information Technology
Torque IT
2021 – 2022
Implementing & Administrating Cisco Solutions (CCNA)