Juan Cloete

I possess a willingness and capability to learn about new products in different business spheres, and I apply a suitable approach that deals with the product's uniqueness. My working principles aim to secure customer retention, provide excellent service delivery and contribute towards the growth of company revenue. I am a dynamic, well presented (physical appearance and verbal communication), adaptable, professional and driven individual who ensures the image and integrity of the company at all times. I am an eager and swift learner, and given the opportunity, I am confident that I will supersede your expectations

I have amassed more than 7 years experience and knowledge in the Information Technology and Client Liaison sectors. I presently service both private and governmental institutions with my largest client being the City of Johannesburg. Further to my core function as the Custom Engineer responsible for the installation, repairs and complete after installation back-up of classified data, I also undertake administrative duties and IT management of IT technicians therefore maximizing and ensuring excellent product delivery and client service from cradle to grave. My passion lays in management as I have an inherent ability and a sharp interest in management and growth of company revenue. 

ITIL 2011 Edition Overview: Certification and Benefits

ITIL 2011 Edition Overview: Creating a Service Culture

ITIL 2011 Edition Overview: Introduction to the ITIL Framework