John Tshepo Motsomi

As an End User Computing Specialist, I thrive at the intersection of technology and user experience. With a strong foundation in IT support and a passion for optimizing digital workspaces, I specialize in delivering seamless, secure, and scalable EUC solutions that empower users and enhance productivity.

Over the years, I’ve developed deep expertise in:

• Virtual Desktop Infrastructure (VDI) and Desktop as a Service (DaaS)
• Microsoft 365 and Endpoint Manager (Intune)
• Windows OS deployment and lifecycle management
• Application packaging and software distribution
• ITIL-based service delivery and user support

I am an experienced IT professional with a strong background in End User Computing and IT support leadership. Over the years, I’ve developed a solid track record of delivering high-quality technical support, managing IT service operations, and implementing user-centric computing solutions. As an IT Helpdesk Shift Leader, I lead support teams in resolving complex technical issues, ensuring service excellence, and maintaining high levels of user satisfaction.

My expertise spans:

• End User Computing (EUC) technologies and endpoint management
• Microsoft 365, Windows OS, and enterprise software support
• ITIL-based service delivery and incident management
• Team leadership, shift coordination, and performance monitoring
• Continuous improvement of support processes and user experience

I’m passionate about bridging the gap between users and technology, and I thrive in dynamic environments where I can lead, support, and innovate.

I hold a Bachelor of Commerce in Information and Technology Management, which laid the foundation for my expertise in IT support, systems administration, and user-focused computing solutions. This qualification has been complemented by several industry-recognized certifications that have strengthened my technical capabilities and service delivery skills.

Certifications include:

• CompTIA A+ – Core IT skills and troubleshooting
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• ITIL Foundation Certificate in IT Service Management
• MD-102: Endpoint Administrator
• AZ-900: Microsoft Certified: Azure Fundamentals
• AZ-104: Microsoft Certified: Azure Administrator Associate