Johanna Mokgethi

I'm a dedicated and driven individual with a strong work ethic and a passion for teamwork. As a hard worker and team player, I thrive in fast-paced environments where collaboration and creativity are valued. With a decade of experience in customer-facing roles, I've developed a unique ability to understand customer needs and deliver exceptional experiences. I'm excited to bring my skills and enthusiasm to a new challenge and contribute to a dynamic team. Let's connect and explore how we can achieve great things together.

As a seasoned Debt Collector and Customer Service/Care professional, I have successfully collected outstanding debts via phone, email, and mail, negotiated payment plans and settlements, and maintained accurate records while consistently meeting or exceeding monthly collection targets. In customer-facing roles, I have responded to inquiries and concerns, resolved complaints and issues in a timely and professional manner, and provided product/service information and support, resulting in high customer satisfaction ratings. With a strong focus on process improvements, collaboration, and customer experience, I have achieved notable accomplishments, including managing valuable customer account portfolios, improving efficiency, and implementing new processes to enhance customer loyalty.

Morris Isaacson High school