
Johanna Mokgethi
Administrative
About Johanna Mokgethi:
I'm a dedicated and driven individual with a strong work ethic and a passion for teamwork. As a hard worker and team player, I thrive in fast-paced environments where collaboration and creativity are valued. With a decade of experience in customer-facing roles, I've developed a unique ability to understand customer needs and deliver exceptional experiences. I'm excited to bring my skills and enthusiasm to a new challenge and contribute to a dynamic team. Let's connect and explore how we can achieve great things together.
Experience
As a seasoned Debt Collector and Customer Service/Care professional, I have successfully collected outstanding debts via phone, email, and mail, negotiated payment plans and settlements, and maintained accurate records while consistently meeting or exceeding monthly collection targets. In customer-facing roles, I have responded to inquiries and concerns, resolved complaints and issues in a timely and professional manner, and provided product/service information and support, resulting in high customer satisfaction ratings. With a strong focus on process improvements, collaboration, and customer experience, I have achieved notable accomplishments, including managing valuable customer account portfolios, improving efficiency, and implementing new processes to enhance customer loyalty.
Education
Morris Isaacson High school
Professionals in the same Administrative sector as Johanna Mokgethi
Professionals from different sectors near Johannesburg, City of Johannesburg Metropolitan Municipality
Other users who are called Johanna
Jobs near Johannesburg, City of Johannesburg Metropolitan Municipality
-
We are inviting applications for the role of Banking Customer Care for Voice Processes, Voice Agent - English, OnSite, Johannesburg.The Fraud Telephone Assistant will be responsible for answering incoming calls related to fraudulent activities and assisting clients in resolving t ...
City of Johannesburg1 week ago
-
The Customer Services Administrator provides important back office support, effective liaison, and assistance to the customer engaging team ensuring they can focus on meeting the customers' expectations. · Provide general administrative support to the team including filing data e ...
Centurion1 week ago
-
Join our team in the pharmaceutical and medical diagnostics industry as a Customer Service Administrator. · ...
Centurion, South Africa6 hours ago