Joanne Cleary

I am a warm, friendly, enthusiastic, creative, diligent, meticulous, and Customer Service orientated individual with strong communication and relationship-building skills.

I have many years of experience working in the Financial Industry, which includes leadership (Team leader level). Most of these positions included data entry where honesty, accuracy, compliance, and problem-solving were an absolute must / non-negotiable.

My 4 years of experience as a Quality Assurance and Quality Management consultant at Standard Bank included analyzing, identifying, recommending, and developing ways of improving processes to enhance and measure Customer Service.

In 2020 I completed a Higher Certificate in Marketing Practice and graduated Cum Laude. I am currently completing a course to do Transcription / Video Captioning / Virtual Assistant work through TypeWhizz – Certification to follow.

I am seeking part-time modelling employment as well as Remote Transcription, Video Captioning, Virtual Assistant, Data Capturing work.

I am quite tall (1.72 cm), and slim (size 32) and believe I will be well suited for modelling stockings, crop tops, bikini tops, Jeans, Jeggings, Gym clothes, Shoes and Sandals for bigger feet (UK 8).

Office and Administration

Admin, invoicing, sending statements, credit control

Stock control, filing, answering queries telephonically and via email

Rep and Agent management

Customer Service

Quality Assurance / Management

Relationship-building

Data Capturing

Communication

Researching protentional customer needs and social media platforms

Creating Facebook and Instagram posts, videos, and customer presentations (using Canva)

Facebook Maintenance

Analyzing, checking, and testing websites, and social media posts

Higher Certificate in Marketing Practice,  Boston City Campus - 2019 to 2020 (Graduated Cum Laude)

Complete QuickBooks Online Accounting and Bookkeeping - Udemy (In progress, Certification to follow)

Transcription, Video Captioning, Virtual Assistant - TypeWhizz (In progress, Certification to follow)