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Jo-Lee Davids

Jo-Lee Davids

Customer Service Agent

Customer Service / Support

Cape Town, City of Cape Town

Social

About Jo-Lee Davids:

I am a professional individual who is able to work independently as well as in a team. This has allowed me to practice active listening, effective when dealing with the clients’ enquiries.

I am teachable and am open to learning new skills that could not only enhance my personal development but be beneficial to any company I may serve.

Experience

Royale International Couriers

March 2019 – Current

 

Contact Centre Customer Service Agent
  • Booking of Domestic, Export ,Import and Cross trade and Airfreight courier
  • Screening and routing of national and international telephone calls
  • Maintaining emails 
  • Opening and Closing the office
  • Updating Q-metric and parcel Perfect Systems
  • Processing quotations
  • Tracking Domestic and international Shipments
  • Dealing with customer enquiries and escalations and escalating to other departments / management when necessary
  • Chat feature – chatting with clients that access the feature on the company website
  • Training new staff
  • Creating SOPs
  • Working with currencies 
  • Sales (gaining potential clients)
  • Communicating with International agents (via email and phone)
  • Creating work schedules for the team.

Education

The Skills Development Corporation (2023 – 2024)

Course: Office Administration NQF 5

Module: Business and Office Administration 1

                 Bookkeeping to Trial Balance

                 Business Literacy

                 Marketing Management and Public Relations

                 Business Law and Administrative Practice

                 Cost and Management Accounting

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