Jeethandra Mungal

Worked at Telkom Openserve for 23 years  in the copper and optic fiber network. In my previous job, I was responsible for customer service by attending to customer complaints and resolving within the required KPI’s. I helped improve customer service standards by implementing an online net promoters score. I would describe myself as someone with the skills and qualities to match the job description.

I am a high achiever. Team player

I am a fast worker, possess excellent attention to details skills.

Can collaborate with anyone to achieve a common goal and I always take ownership of complex challenges and problems.

 Completing tasks outside of my job description to help the company when needed. Take responsibility for my ongoing development so I am always a valuable asset to the team and ensure I act as a positive role model for the company brand when dealing with customers.

TELKOM -OPENSERVE-  2000 to 2023 Gauteng

Cable Technician -Copper and Optic Fiber

 Responsible for maintenance and repair of the  network. Able to use test instruments and coaching fellow colleagues. Repairing and installing Telkom Products in the network and customer premises. Clearing of faults and orders on the dispatch system. Completing tasks with the time frames. 

Acting Ops Manager 

 Taking ownership of the network. Visit site meetings with stakeholders working within the network. Responsible for managing staff, vehicles, tools and materials. Taking accountability for managing the daily intake of faults and orders. Making sure KPIs and SLAs are met when clearing of faults and orders. Actively involved in management meetings and decision making within the network. Planning and monitoring of daily duties of staff. Making sure all methods and policies are followed. SHE rep .

Business Management and Training College (2008) Certificate in Marketing Management Certificate awarded for Top achievers : achieving an overall of 94% for all assignments