Jarmaine Masalesa

▪ Tier-2 Information Technology Professional.
▪ Completed technical courses; including but not limited to A+, N+ and M+.
▪ Adept at providing all facets of technical support such as assembly, installation, development, management and fault-finding.
▪ Associated with the maintenance of in-house equipment.
▪ Skilled at working on printers, computers and embedded devices.
▪ Accomplished at troubleshooting hardware, software, network and Wi-Fi related issues.
▪ Familiar with numerous operating systems and associated packages. Having a keen understanding of how they are implemented.
▪ Usually tasked with creating and submitting diverse manuals to superiors; skilled in detailing, as well as simplifying methods relating to daily work.
▪ Experienced in working with Service Level Agreements within agreed-upon time frames
▪ Able to provide end-user and customer support in person, telephonically, via e-mail or remote desktop software.
▪ Knowledgeable in RAID Arrays, various file formats and systems, electronics related to the IT Industry, and basic data recovery software and techniques.