Janice Barlow

I possess 18 years of professional experience in the roles of a PA, Administrator, and Client liaison. Additionally, I have completed a course in entrepreneurship and business. The amalgamation of my extensive work experience, hard skills an interpersonal skills has enabled me to make valuable contributions to the accomplishments of the diverse teams I have been a part of. I possess a well – established history of transcribing recommendations and procedures to my supervisor in order to guarantee efficient workflow and customer contentment. Attention to detail, a warm and friendly personality, and a professional attitude are some of my key strengths. I believe that enthusiasm is the key to success, and I am passionate about everything I do. Outside of work, I have a supportive family and enjoy spending time with them, taking walks on the beach and in the forest. Candle making and crafting are among my hobbies.. I am genuinely interested in joining your organization and would welcome the opportunity to discuss how I can contribute further.

Company Position Held Employment Dates Reason for leaving Chin & Partners (Orthotics & Prosthetics) Client Services Officer / Branch Administrator May 2014 – Currently Better prospects Key Responsibilities  Managing diaries of CEO and business partners  Generating quotations  Follow up calls and emails to medical insurance to ensure approval of quotations.  General Office management  Updating database & maintaining accurate records of customer interactions  Record keeping of prosthetic patients and managing follow up systems  Dictaphone typing of motivations and submitting to medical insurance  Ensuring that minimum stock levels on all product/stock are kept and that new stock are ordered  Effective managing of and timeous returning of stock  Switchboard operation, message taking , circulating relevant correspondence  Maintenance of filing system  Data capturing, generating invoices, receiving payments and reconciling accounts  Manage and resolve client service requests.  Provide outstanding customer service to clients.  Pitching ideas to management regarding protocols to ensure improved work flow and customer satisfaction.  Billing and reconciling accounts on medical computer package.  Liaising with clients and keeping them informed of the approval process.

SECONDARY Grade 12 2002 – Belgravia Senior Secondary School