Jacobus Galvin

Skilled IT professional with extensive experience diagnosing, troubleshooting, and repairing hardware and software issues. Proven track record in improving system performance, reducing downtime, and delivering technical support for a variety of computer systems. Adept at installing, configuring, and maintaining both hardware and software, with a passion for problem-solving and technical troubleshooting. Known for exceptional customer service and a methodical approach to resolving complex technical challenges.

Experience

IT Technician / Entrepreneur / Owner, 01/2000 - Present

TekSure PC Repairs & Services - Paarl, Western Cape

• Diagnosed and resolved complex hardware and software issues, achieving a 30% reduction in downtime.
• Installed and maintained computer hardware, including motherboards, hard drives, and peripherals, as well as software applications for clients. 
• Configured networking hardware (routers, switches, hubs) and set up secure VPNs for clients.. 
• Delivered remote technical support using TeamViewer and AnyDesk, ensuring fast resolution of issues. 
• Designed and assembled custom PCs for clients based on their specific needs, including both hardware and software configurations. 
• Performed routine maintenance, such as antivirus scans, backups, and system updates, to ensure optimal system performance. 
• Trained clients on system usage and new technology implementations. 
• Configured Raspberry Pi and Linux servers for small businesses, enhancing capabilities
• Delivered remote support for live events, ensuring uninterrupted operations

Production Team Leader, 03/2022 - 08/2023

Nampak Divfood - Paarl, Western Cape

• Managed production operations on-site and remotely, ensuring all systems and processes operated efficiently. 
• Utilized JDE Oracle and Citrix to oversee operations, troubleshoot issues, and maintain quality standards. 
• Led a team in solving complex problems and improving operational efficiency using Root Cause Analysis techniques. 

Acting Shift Superintendent, 03/2017 - 10/2022

Nampak Divfood - Paarl, Western Cape

• Managed production processes on-site and remotely using Citrix and Oracle JDE. 
• Troubleshot recurring operational issues, applying problem-solving skills to implement lasting solutions. 
• Conducted training on technical processes, enhancing team performance and reducing errors. 

Canmaker, 05/2003 - 10/2022

Nampak Divfood - Paarl, Western Cape

• Operated and maintained automated assembly lines to meet production schedules and quality standards
• Collaborated with cross-functional teams to optimize manufacturing processes and address challenges

Education

IT Engineer: Optimi College

(CompTIA A+, N+, Security+, Server+), 01/2024  

High School Diploma: Labori High School 01/1999

Certifications