Innocentia McCarthy

I am an experienced and energetic Customer Support Team Leader and former General Manager with half a decade of experience in the 
bookmaker industry. Effectively managing online projects from conception to completion. Adept in 
using digital marketing platforms to increase sales and overall company productivity. It is my goal 
to establish a strong market presence in the company that I join in the near future. I am pragmatic 
and result-oriented.

• Serve as an assistant to all administrative personnel and acted as a first point of contact for
online customers.
• Perform a range of administrative duties from maintaining schedules to skills development
and recruiting therefore relieving pressure from senior staff members.
• Ensure that advertisements are edited and proofread before they are submitted to local media
outlets.
• In addition to my ability to multitask and prioritize tasks, I excel at answering phone calls,
greeting clients, and handling all front desk responsibilities that require phone etiquette and
patience.
• Establish and manage online client accounts in a timely and efficient manner by obtaining
personal information from them.
• Resolve any customer disputes in a professional and pleasant manner in order to provide all
customers with a positive and hassle-free experience.
• Identified and maximized sales opportunities, and increased customer retention rates.
• Provide constant promotion of the online platform by monitoring all clients and informing
them of promotions as required.
• Manage social media campaigns, record website traffic data, and respond to user feedback.
• Continually work to drive brand advocacy and business value.

Grade 12 and Certificate In Introductory To Grade R