Hulisani Sharon Luvhengo

A results-driven professional with experience as a Retention Agent, Office Administrator, and Call Centre Agent. Skilled in customer retention, administrative support, and call handling, with a strong ability to build relationships and resolve client concerns. Excellent communication, problem-solving, and organizational skills with a passion for delivering top-notch service

 • Customer Retention – Expertise in building lasting relationships and preventing customer churn through tailored solutions. • Call Handling – Proficient in managing high volumes of calls while maintaining professionalism and quality standards. • Administrative Support – Skilled in managing office tasks such as scheduling, document management, and data entry. • Problem-Solving – Strong ability to identify issues and provide effective, quick solutions to customer and operational challenges. • Communication – Excellent verbal and written communication skills, ensuring clear and efficient interaction with customers and colleagues. • Relationship Building – Expertise in fostering strong, long-term relationships with customers, vendors, and team members. • Organizational Skills – Highly organized with the ability to manage multiple tasks and prioritize effectively. • Time Management – Capable of meeting deadlines and managing workloads in fastpaced environments. • Conflict Resolution – Skilled in handling complaints and resolving customer concerns calmly and diplomatically. • Team Collaboration – Works well in team environments, contributing to overall company success and fostering a collaborative atmosphere. • Attention to Detail – Accurate in documenting customer interactions and ensuring smooth operational processes.

Education 

High school education Veritas Secondary School Grade 12 Matric 

Further education STC Training Call Centre Course Certificate