Hlengiwe Ndimande

I take work seriously,I’m nearly never late for work.Im able to work in a team but can also work alone.I try meeting and exceeding expectations and standards.Im a problem solver.And I'm a peoples person.I take pride in my work.

NAME OF COMPANY : Philip Morris
NATURE OF BUSINESS : Tobacco Company
LOCATION OF COMPANY : Boksburg
LAST POSITION HELD : Support Worker (Casual)
PERIOD OF EMPLOYMENT : 7 September 2021 – August 2023
JOB RESPONSIBILITIES AND DUTIES
● Setting up production equipment and supplies before executing job orders
● Operate factory equipment safely and effectively for production processing
● Maintaining the factory work area by ensuring safety and cleanliness
● Working under the guidance of Operator to perform and complete assigned duties in a
timely manor.
NAME OF COMPANY : Startek
NATURE OF BUSINESS : Call Center
LOCATION OF COMPANY : Durban
LAST POSITION HELD : Customer Service Consultant
PERIOD OF EMPLOYMENT : 01 June 2018 – 07 September 2021
JOB RESPONSIBILITIES AND DUTIES
● Follow up on customer complaints to ensure resolutions
● Keep records of customer interactions.
● Assisting with internet setup and faults.
● Assisting with reporting telephone service faults.
● Managed over 50 customer calls per day.
● Exceeded performance targets.
● Assisting with alternative telephone service that works off internet connection.
● Acknowledging and resolving customer complaints.
● Keeping records of customer interactions, comments, and complaints.
● Handle requests and queries appropriately.
● Exceeded performance targets consistently by maintaining strong call control and calm in
stressful situations
NAME OF COMPANY : CCI
NATURE OF BUSINESS : Call Centre
LOCATION OF COMPANY : Durban KwaZulu Natal (Umhlanga)
LAST POSITION HELD : Customer Service Agent – MTN Customer Care
PERIOD OF EMPLOYMENT : 19 March 2018 – 28 May 2018
JOB RESPONSIBILITIES AND DUTIES
● Perform sim swap for customers
● Sim swap reversal
● Provide customers with USSD codes
● Explain the different packages MTN has to offer new customers
● Assist with missing voucher numbers for airtime purchases
● Unsubscribe from customer account all functions that were joined without customer
knowledge.
3
● Blacklisting of stolen phones
NAME OF COMPANY : Ignition Group
NATURE OF BUSINESS : Call Centre
LOCATION OF COMPANY : Durban KwaZulu Natal (Central)
LAST POSITION HELD : Sales Agent
PERIOD OF EMPLOYMENT : 20 November 2017 – 09 March 2018
JOB RESPONSIBILITIES AND DUTIES
● Contact private individuals by telephone and deliver prepared sales script to persuade
potential customers to purchase a product
● Describe products to customers
● Respond to questions from private individuals contacted
● Identify and overcome objections
● Take the customer through a sales process
● Obtain customer information
● Obtain possible customer leads
NAME OF COMPANY : Finrite
NATURE OF BUSINESS : Call Centre
LOCATION OF COMPANY : Florida, Johannesburg
LAST POSITION HELD : Call Centre Agent (Outbound)
PERIOD OF EMPLOYMENT : April 2014 – October 2017
JOB RESPONSIBILITIES AND DUTIES
● Contact private individuals by telephone and deliver prepared sales script to persuade
potential customers to purchase a product
● Describe products to customers
● Respond to questions from private individuals contacted
● Identify and overcome objections
● Take the customer through a sales process
● Obtain customer information
● Obtain possible customer leads
● Maintain customer/potential customer data bases
● Follow-up on initial contacts
● Complete records and telephonic interactions, orders and accounts

INSTITUTION : University of South Africa (UNISA)
QUALIFICATION : Bachelor of Psychology
DATE COMPLETED : On hold
INSTITUTION : University of Kwazulu Natal (UKZN)
QUALIFICATION : Bachelor of Business Administration
DATE COMPLETED : Discontinued (2006 – 2007)
INSTITUTION : Inanda Seminary
QUALIFICATION : Matric
DATE COMPLETED : 2005