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Henock Ngandu

Henock Ngandu

Helpdesk Technician

Customer Service / Support

Goodwood, City of Cape Town

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About Henock Ngandu:

An organized and creative professional with proven Help desk technician skills who desire to learn more. 2-3 years of experience working as a software engineer  French Speaking with attention to detail.

Experience

An organized and creative professional with proven Help desk technician skills who desire to learn more. 2-3 years of experience working as a software engineer French Speaking with attention to detail.

 

Configured hardware, devices and software to set up workstations for employees. Monitored systems in operation and quickly troubleshot errors. Patched software and installed new versions to eliminate security problems and protect data. Performed root cause analysis and general troubleshooting,

 

Dealing with Clients from European Countries, and American Continents in Both French and English 2 Receiving Incoming calls, Chatting in French and English languages, Live chat, emails

Education

High School Diploma

Continuing education in Cloud Support 

Continuing education in Cyber- Security

 

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