Hendrik Harry Langerman

• Handled customer complaints with empathy and composure.
• Customer satisfaction
• Production, shifts planning and confirm with customers before despatching.
• Check credit limits after receiving orders and before despatching.
• Ordering and receiving materials also signed delivery notes.
• Report any variance to Manager on delivered materials
• Amend mistakes done for correct invoicing.
• Organized the trucks as per customer’s deliveries.
• Practice Zero Ham according to Health and Safety Practices.
• Visit customers to make sure they are happy with the product we supply and deliver.
• Do walk about for safety measures.
• Do KPI's with my staff.
• Monthly stock takings
• Supervising staff and signed off their overtime
• maintaining focus on my work irrespective of challenges that keep on trying to derail me.
• Work hard in silence, let your success make the noise.”

Customer-orientated, proactive, more than three years as supervisor, team player strong organizational and interpersonal skills, good communication, self-esteem, self-control, problem solving, meet requirements, outstanding planning, self-motivated, always looking to learn new skills, take on extra responsibilities on the absence of the other supervisors or manager and grow professionally, outstanding delivery service, experienced in training and mentoring new members of staff, worked in busy place, pay attention to details and pressurized environments where high standards are expected.

Improve the efficiency of the order preparation team and reduce costs where possible.

Maintain accurate records (Transfers of orders, Delivery Notes, of all orders to be processed.

• Do KPI's with my staff.
• Monthly stock takings
• Supervising staff and signed off their overtime
• maintaining focus on my work irrespective of challenges that keep on trying to derail me.
• Work hard in silence, let your success make the noise.”
• planning
• Productivity and performance management
• Multitasking
• Excellent communication skills
• Good interpersonal relationship skills
• Maintaining excellence under pressure
• Organizational skills
• Leadership skills
• Strong belief in teamwork
• Patience
• Accountability
• Excellent communication skills
• Good interpersonal relationship skills
• Organizational Skills
• Leadership skills

Matric. Certificates of attendance: Customer Services, Leadership & Supervisory & Time Management.