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Hemlata Mishra

Hemlata Mishra

ERP Support| Incident |CRM | Contract Renewals

Accounting / Finance

Centurion, City of Tshwane Metropolitan Municipality

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About Hemlata Mishra:

Driven Customer Support Manager with experience as primary point
of escalation for high-level client questions, needs, wants and
complaints. Passionate about delivering superior interactions with
customers by hearing issues, requirements and requests to provide
first-class customized solutions. Dedicated to identifying trends by
analyzing customer records, purchases, inquiries and complaints to
provide effective solutions.
14+ Years of Professional Experience Spread Across ERPImplementation/
Upgrade/Support/Consulting/ Support Contract
Management/ Escalation Management/ Project Management.

Experience

Driven Customer Support Manager with experience as primary point
of escalation for high-level client questions, needs, wants and
complaints. Passionate about delivering superior interactions with
customers by hearing issues, requirements and requests to provide
first-class customized solutions. Dedicated to identifying trends by
analyzing customer records, purchases, inquiries and complaints to
provide effective solutions.
14+ Years of Professional Experience Spread Across ERPImplementation/
Upgrade/Support/Consulting/ Support Contract
Management/ Escalation Management/ Project Management.

Education

B. Com (H): Accounting And Finance
Delhi University - Delhi, India
2003-07 -
2006-06
ACMA: Cost and Management
Accountant
ICAI - Delhi, India
2005-06 -
2007-06
MBA: Finance And International Business
IMT - Ghaziabad, India

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